Returns Supervisor supervises the receipt of goods for return and coordinates return of goods to vendors. Handles defective, discontinued or recalled goods and destroys returned goods as appropriate. Being a Returns Supervisor ensures the returns process follows appropriate procedures and maintains documents as necessary. May require an associate degree or its equivalent. Additionally, Returns Supervisor typically reports to a manager. The Returns Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Returns Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Glen Raven Custom Fabrics, a global leading manufacturer of performance fabrics, is currently seeking a candidate for Customer Returns Coordinator.
Frequently lifts up to 75 lbs. is required.
Essential Duties:
A: All Areas:
Follow company policies, safe work practices, prevent injury to yourself and other associates.
Report any unsafe work conditions or any work related injury to your supervisor immediately.
B: Customer Returns:
Make contact with receiving/supply room to obtain returns. Transfer samples/fabrics to the Technical Services area for analysis.
Insure all returns have been entered into JOMAR and assigned an appropriate RA#. Accurate records should be maintained regarding the date of receipt and the condition in which the samples/fabric arrives. The date each return is received and the appropriate claim status should be logged into JOMAR daily.
Utilize the Technical Services workspace, measuregraph and laboratory testing equipment for evaluation of the samples/fabric based on grading standards and performance characteristics of our fabrics. A basic understanding of ASTM and AATCC test methods as well as specific applications for the fabrics is necessary.
With the assistance of the Sunbrella Care Service Manager and the Sunbrella Care Specialist, provide a complete, accurate and unbiased analysis of the return. Advise the Sunbrella Care Team of all findings and determine the appropriate response to the claim.
With the assistance of the Sunbrella Care Service Manager and the Sunbrella Care Specialist, provide appropriate feedback to customers regarding the analysis of results of warranty claims which may include before and after photos of the item returned as well as a recommended resolution.
Proper disposition fabric rolls/samples following the analysis. Coordinate the return, shipment, transport, or disposal of the fabric/samples. Package and rebook all roll goods returned to inventory by utilizing the Internal Receipt function within the Jomar system to obtain new roll/case numbers.
Notify the appropriate manufacturing department of any fabrics that may require additional internal processing or reinspection. Properly identify fabrics prior to being transferred to other departments. Maintain communication with operations to insure fabrics are corrected and meet quality standards.
Properly label and identify any fabrics being returned to outsourced suppliers for rework or chargebacks. Document all roll information as well as the corresponding RA# which will be provided to the Sunbrella Care Specialist for purpose of communicating with the supplier and the transfer of fabrics.
Assist Technical Services and Quality Assurance with the coordination and reinspection of breakdown requests requiring fabrics to be pulled from inventory. Insure fabrics are properly identified with the correct style/pattern and meet quality standards.
C: Other Duties
Consolidate information and provide accurate data to the Sunbrella Care Service Manager and Sunbrella Care Specialist.
Assist the Sunbrella Care Specialist with the ongoing development of cleaning procedures and products.
Perform various industry standard test methods in the Quality Assurance Fabric Lab (IE: Hydrostatic Pressure, Rain, Spray tests, Bond strength of Welded fabrics, Release points using Oven).
*Perform to the best of your ability duties not directly associated with your job as required provided it is not in violation of company policy, unethical, unsafe or unlawful.
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