Returns Supervisor jobs in Johnstown, PA

• Customer Service & Sales

- Greets and assists customers in finding products and partners with other team members when additional help is needed

- Models for and holds team accountable for outstanding customer service

- Supports the Manager on Duty program

- Directs customer service activities throughout the store

- Resolves customer issues and concerns in a professional manner

• Put to Fixture / Restock / RFID & Inventory

- Reviews Put to Fixture planning tools for merchandise placement and resource allocation to effectively plan workload

- Assists in the put to fixture step in the Door To Floor Process

- Assists with inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.)

- Manages Shoe on Display restocking process, including mis mates and stockroom organization

- Responsible for restock program to identify replenishment opportunities - Participates in annual inventory processes

• SET / Visual / Environment

- Manages the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance

- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale

- Manages the execution of Radio Frequency Identification scans (RFID)

- Oversees and maintains all fitting room and sales floor recovery processes to ensure a clean and organized store environment

- Manages visual properties and responsible for stockroom maintenance

• Omnichannel

- Assists with and trains associates on Ship from Store, Buy Online Pick Up In Store and Curbside Pick-up orders in accordance with prescribed time periods in order to maximize sales and customer experience

- Assists with Enterprise Fulfillment reporting and metrics and takes action to resolve issues

- Shares reporting and metrics results with team and uses information to motivate or train associates

- Assists in processing jcp.com orders, aged and undelivered orders/returns, and supporting systems

- Supports binning and pick-and-pack processes for jcp.com orders as needed

- Resolves customer Omnichannel needs in a timely manner and partner with Customer Experience Supervisor or Manager on Duty for any customer service needs

• Team Development

- Responsible for the completion of Sales Floor associates training and policy compliance - Consistently provides ongoing feedback and coaching to associates

- Maintains notes / observations of each associate’s strengths and opportunities

- Takes action on performance and policy issues within the team

• Performance Standards

- Supports company shrink and safety initiatives - Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Job Type: Part-time

Pay: From $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person