Returns Supervisor jobs in Richmond, VA

Parts Associate – Full Time

Company Overview

Shades of Light is one of the fastest-growing e-commerce brands in the $800 billion home furnishings market. We strive to inspire our customers to distinguish their unique style with a highly curated selection of hand-picked and exclusive designs. Shades of Light started from humble beginnings in 1986 as a small, single retail location in historic Richmond, Virginia selling unique, high-style lighting designs. Since that time, the company has grown to become a national, multi-channel retailer of lighting and other home decor products, including rugs, furniture, mirrors, fans, and wall decor. True to its heritage though, the company has remained singularly focus on its curated collection of high-style products and unique lighting designs, many of which are produced in-house by the company’s own staff of highly trained artisans.

Job summary

Returns Operators are responsible for the prompt, accurate, and efficient processing of customer returns, parts requests, parts ordering, assembly and disassembly of all returned home décor and lighting products.

Job Requirements/Expectations:

• Acknowledge, research, and fill parts requests in a timely manner daily
• Work and process parts orders daily
• Perform quality control checks on returned items to ensure there are defects or damages
• File freight and vendor claims on any damaged or defected items returned to Shades of Light
• Use hand tools to disassemble and reassemble returned fixtures
• Build, tape, and prepare boxes for items going to “good stock” or back into inventory
• Unload FedEx trucks by hand or by using equipment such a hand trucks, dollies, or manual pallet jacks
• Perform data entry duties such as:
  • Inputting information into logs for Returns or Scratch & Dent
  • Complete inspection reports on all returned merchandise
• Performing simple cleaning tasks
• All other duties assigned by management.

Qualifications:

• High School Diploma, GED, or equivalent diploma
• Attention to Detail
• Time Management
• Organizational Skills
• Ability to Multitask
• Problem Solving
• Ability to stand for long periods of time, crouch, bend, and lift up to 50lbs independently.
• Ability to work as a team and independently.

Benefits:

We offer an attractive benefits package including:

• Health care with HSA option
• Dental
• Vision
• Short Term Disability paid by employer
• 401(k) plan with company match
• Paid time off
• Paid holidays