Summary
The Revenue and Reservations Manager will play an important role in the day-to-day operations of the Hyatt Regency Lake Tahoe Resort, Spa and Casino. This position is responsible for providing best-in-class service for both group and transient guests, while ensuring that the resort is capturing and converting for maximum occupancy and revenue performance, implementing revenue management system and standards and practices to control room inventories and rates – to successfully increase the resort’s overall revenues and maximize profitability.
This position will manage the daily reservation processes and operations including but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, selling guest rooms, policy, and procedures for reservations, and being the central contact to ensure optimal performance across all reservation channels included but not limited to Central Reservations, supporting and supervising the Reservations Supervisor and Agent, and working with the Front Office and Sales teams to ensure reservations are accurate, inputted timely, and support the properties top-line revenue performance and customer satisfaction goals.
The Revenue and Reservations Manager will oversee the hotel reservations process to maintain optimum levels of production resulting in optimum occupancy. Additional responsibilities may include, but are not limited to, overseeing the group sales and reservations process, monitoring and assessing lost business, monitor parity and implement strategies for Internet distribution channels, handling of VIP reservations and routing, and training and development of all reservation's personnel. This person participates in strategic hotel marketing plans by monitoring future room’s occupancy and revenues, as well as by running daily and weekly reports and analysis. This person will report directly to the Director of Revenue Management. Together, the revenue team will work to out-perform direct competitors by winning market share with rational and competitive pricing, distribution strategy backed by targeted marketing, and careful management hotel inventory to maximize topline revenue and yield high net profits.
Key Responsibilities:
Qualifications
What You Will Love About Us
Wellbeing
“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”
Health, Dental, Vision Insurance eligibility after 30 days of employment.
401(k) Retirement plan & Hyatt stock purchase plan.
Paid Parental Leave
Wellness and tuition reimbursement up to $2000
Who We Are
At Hyatt, we believe in the power of belonging and cultivating a culture of care where our colleague’s become family. Since 1957, our colleagues and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 1,500 hotel, all-inclusive, and wellness resort properties in 70 countries across six continents.
We turn trips into journeys, encounters into experiences and jobs into careers. As we continue to grow—we never lose sight of what’s most important: People.
Why Now?
We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel—and we are looking for passionate change makers to be a part of our journey. At the heart of Hyatt is our shared belief that hospitality is more than just a job—it’s a career for people that care.
How We Care for Our People
Wellbeing is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last nine years.
We’re proud to offer exceptional corporate benefits which include:
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Reality Check:
Research shows that women, people of color and others who belong to historically - excluded groups tend to apply to jobs, only if they met all of the job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Hyatt is an equal opportunity employer. R C R S SO GI NI D V
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