Right of Way Agent jobs in Akron, OH

PURPOSE OF POSITION: To continue to develop and manage the Volunteer Income Tax Assistance (VITA) program's expansion and delivery in Summit and Medina Counties. The VITA Manager oversees the Volunteer Income Tax Assistance (VITA) program and will act as a tax and IRS subject matter expert in regard to the VITA program. This role oversees the Coordinator, VITA, ensures that our VITA sites comply with IRS regulations, and works to streamline processes to maintain and expand the VITA program. To guarantee high-quality service delivery, this position works directly with the VITA Coordinator, overseeing VITA volunteer recruiting, training, scheduling, and site administration. The Manager, VITA, works to further impact financial empowerment through partnership, program development, implementation, and communication about program successes.

ALIGNMENT WITH CORE VALUES:
Mission-centered: This position works to achieve Bold Gold 3 by ensuring that every client who meets the IRS VITA requirements has access to free income tax preparation.
Authentic: Through regular contact, IRS-certified training ahead of tax season, and ongoing training and updates throughout tax season, this position strives to continually demonstrate to our volunteers and clients our honesty and integrity. We are certified and possess the information necessary to correctly prepare taxes for clients in the community, therefore building appreciation and trust.
Inclusive: This position works directly with diverse community members and is committed to furthering Diversity, Equity, and Inclusion (DEI). As a result, attendance at UWSM offered DEI sessions is required. As UWSM continues to promote DEI, our VITA team collaborates with groups from all organizational layers and dedicates nights to the ASL and ESL communities. We also obtain suggestions from our volunteers and clients to create a welcoming and all-inclusive environment that is committed to continuous improvement.
Innovative: To help customers maximize their returns while adhering to IRS regulations, and increasing program efficiency, this position is committed to finding opportunities for the VITA Coordinator and volunteers to further develop their knowledge of tax preparation as well as implement program improvements for greater community impact.

CORE RESPONSIBILTIIES:

• Program Management: Performs all responsibilities that will ensure the safe and efficient operation of UWSM’s VITA site, including maintaining the privacy and confidentiality of taxpayer information. Serves as the main program contact for VITA for the public, multiple tax sites, and the IRS; responds to inquiries as needed. Provides tax site administration, including the collection of required IRS forms, site material orders, software setup, and volunteer placement. Ensure all tax sites follow IRS Quality Site Requirements, prepare tax returns, e-file tax returns, and resolve rejected returns in a timely manner. Oversees tax appointment screening and appointment scheduling processes; mobile tax sites; and drop-off taxes. Serves as the administrator of appointment scheduling software.

• Supervision: Provide oversight of the VITA program, including supervision of the Coordinator, VITA, to ensure high-quality free-tax preparation services in Summit and Medina Counties. Ensure UWSM’s VITA sites meet all IRS quality site requirements and explores new opportunities to collaborate and expand the impact of the VITA program. Works closely with Vantage Aging in regard to UWSM Vantage Aging employees’ VITA duties and responsibilities.

• Volunteer Management: Implements volunteer recruitment plan in conjunction with the Coordinator, VITA; maintains volunteer records; ensures all volunteers are properly trained; and provides ongoing correspondence to volunteers. Liaison with corporate partners and high-level volunteers and donors. Ensure the IRS Code of Conduct and Confidentiality Regulations are being practiced by all volunteers. Consistently recognize and appreciate volunteers through ongoing volunteer engagement and the end-of-tax season volunteer celebration. Manage VITA and any seasonal volunteers.

• Training: Coordinate and conduct tax training for volunteers in collaboration with the VITA Coordinator. Ensures volunteers are trained and certified and site compliance is in alignment with IRS guidelines.

• Program Reporting: Track the stories and successes of program participants through ongoing data collection. Analyze data from TaxSlayer and other databases to inform program planning and utilize data to prepare reports for UWSM management, funding agencies, and other stakeholders. Every year, request and gather two clients’ success stories.

LOCATION AND COMMITMENTS: Financial Empowerment Center, 50% External Facing / 50% Internal Facing

Diversity, Equity and Inclusion are the core of UWSM’s mission, vision and values. We have worked for decades to create an environment that welcomes all cultures and backgrounds — all walks of life and ways of thinking. We spark conversations and forge connections that embrace every voice and point of view.

UWSM is committed to building and sustaining a workplace that represents our community in all its richness and diversity.

Join us to make a difference.

To apply: Submit an updated resume by Friday, May 17, 2024, on our career page at www.uwsummitmedina.org/careers.

If you require alternative methods of application or screening, please reach out to United Way of Summit & Medina direct by emailing careers@uwsummitmedina.org or calling our main line: 330-762-7601.