Risk Management Specialist jobs in Bangor, ME

Northern Light A.R. Gould

Department: Risk Management

Position is located: Northern Light A.R. Gould Hospital

Work Type: Full Time

FTE: 1.000000:

Work Schedule: 8:00 AM to 4:30 PM

Summary :

Under the general supervision of the Director, Quality the Risk Management Specialist/ RN serves as a primary point of contact for potential and reported risk events at AR Gould Hospital. The Specialist will assist the Director in coordinating in-depth risk assessments of all hospital departments and for overseeing the ongoing education of hospital and medical personnel related to risk prevention. The Specialist will participate in patient safety and similar initiatives and will be designated at the organizational Patient Safety Officer. The Specialist will work closely with Human Resources and the organizational Safety Officer to ensure employee events are carefully managed and reported. The Specialist will have access to highly confidential and proprietary patient, employee, and/or business information, and must handle & protect the information in accordance with hospital & system policies, HIPAA requirements, and the highest level of ethical and legal standards. The Specialist is responsible for the management of all patient and employee safety and/or security events, potential events, or other risks to the organization. The Specialist is responsible for participation in and completion of all patient safety initiatives appropriate to the position and conducts all job responsibilities according to the mission and values of AR Gould. This position will be required to collaborate closely with the clinical teams within AR Gould Hospital and it’s outlying departments. To facilitate this process, the Risk Management Specialist will need to maintain competency in at least 1 clinical department. This includes occasional shift coverage in order to assist to meet patient needs.

Responsibilities:

• Manages all sentinel event reporting, process, and follow-up. • Serves as directed on Northern Light Health (NLH) system risk committees and work groups. • Completes all risk data gathering and reporting as requested by AR Gould & NLH committees and leadership. • Serves as the point of contact at AR Gould for risk and employee reporting in RL Solutions. • Oversees risk and employee event reporting ensuring accuracy and completeness in documentation and follow up. o Identifies trends from analysis o Actively participates on improvement teams using the Quality Improvement and Patient Safety Plan as a guideline o Partners with the Safety Officer and actively participates in Environment of Care Committee o Uses quality improvement processes such as FMEA or RCA2 to assist in the exploration of issues that may arise o Participates as needed in staff development activities to support risk management activities o Prepares periodic summaries of risk event data and provides reports to various internal groups and committees • Staff Development o Assumes responsibility of own professional growth and on-going development o Seeks opportunities to meet learning needs through seminars, certification, and literature o Participates in external networking through regional groups and training • Maintains competency in at least 1 clinical department to assist with patient care needs as needed. • Other Duties

Other Information :

Competencies and Skills

• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
• Adobe Acrobat
• Basic Life Support
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Electronic medical record software.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Cyber Security
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
• Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
• Types at 60 words per minute. (only to be used as a condition of employment)
• Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.
• Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
• Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.
• MS Teams
• Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
• Multi-line Phone
• Experience with operating a network.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
• Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
• Public Speaking
• Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability.
• Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
• Business intelligence and data analysis software.
• Zoom

Credentials

• Required Registered Nurse

Education

• Required Bachelor's Degree

Required Experience

• 5 year/years of Clinical Experience
• 5 year/years of Relevant Work Experience

Working Conditions

• Potential exposure to abusive and/or aggressive people.
• Potential exposure to diseases or infections.
• Work with computers, typing, reading or writing.
• Prolonged periods of standing.
• Prolonged periods of walking.
• Lifting, moving and loading 20 to 30 pounds.