Room Reservations Manager jobs in the United States

Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Auric Room Dining Reservations Agent
  • Auric Room / Lone Mountain Ranch
  • Big Sky, MT FULL_TIME
  • Lone Mountain Ranch (LMR), situated on 148 acres in beautiful Big Sky, Montana, was first homesteaded in 1915 and has long been recognized as one of the premier guest ranch resorts in the country. The property consists of 30 rooms located within 24 unique cabins as well as the Horn & Cantle Restaurant and Saloon, the Ranch Hall, the Outpost, equestrian facilities, event venues and meeting spaces. A National Geographic Unique Lodge of the World, LMR is listed on the National Registry of the Historic Places, a member of the Dude Rancher’s Association, and once voted the #1 Nordic Ski Resort in North America by Cross Country Skier Magazine, LMR offers authentic luxury accommodations, genuine Montana cuisine, exceptional service, and a stunning array of outdoor recreational pursuits. Combine these attributes with proximity to Yellowstone National Park, Big Sky Resort, as well as Bozeman Airport, and we believe the LMR guest experience is unlike any other in the American West.

    The Auric Room is a unique and intimate culinary and wine and bourbon tasting experience housed in a space that is simultaneously contemporary and steeped in Montana heritage. Members and their guests will find a private, 25-seat dining venue with booths, banquet tables, a 6 seat bar, private kitchen, private bathroom, and cigar terrace. Rustic reclaimed oak flooring and timber walls hearken to a different era while elements lie a thick black marble bar suspended on an ebonized base add mystery and a modern feel. The effect: an intimate, hidden zone of quiet hospitality specifically created for members.

    LMR Vision: Lone Mountain Ranch is a destination where guests disconnect from the world, while connecting with others through unforgettable adventures in a natural setting. Moments are crafted through discovery, exceptional people, fun activities, and a breathtaking environment.

    Position Summary: The Dining Reservations Agent plays a pivotal role for the restaurant requiring high volume experience and being both proactive and driven to run the reservation department smoothly and efficiently. The Dining Reservations Agent assists guests in making, changing, and cancelling reservations over the phone, and answering questions. Demonstrates a positive, upbeat, guest friendly tone relating to phone etiquette and provides fast, efficient, courteous service always.

    Essential Functions:

    • Provide exceptional customer service and assistance with general inquiries and reservations.
    • Take reservations via telephone, e-mail, and in person efficiently and effectively maximizing reservation capacities.
    • Warm and welcoming phone manner.
    • Anticipate and service the guest’s needs before requests are made.
    • Responds to all guest reservation requests and execute prompt, courteous and accurate guest service at all times.
    • Establish and maintain consistent professional relations with all guests and customers.
    • Ensure adequate cover of the reservation operations at all times
    • Ensure all guests receive a positive and professional impression of the restaurant
    • To provide a speedy, efficient and professional level of service at all times.
    • Excellent time management
    • Positive attitude
    • Great communication skills
    • Coordinating special memos for large parties.
    • Answering phones in a timely manner
    • A complete knowledge of menu and all related menu items
    • A complete knowledge of Lone Mountain Ranch
    • Ability to handle guest concerns and questions in a thorough and professional manner.
    • The position is also responsible for completing other duties as assigned by management.
    • Attend regular sales and team meetings.
    • Ensure full compliance to Company’s operating controls, SOP’s, policies, procedures, and service standards.


    QUALIFICATION REQUIREMENTS:

    • High school diploma or GED equivalent
    • Prefer (2) years’ experience in similar position or hospitality experience.
    • Prefer experience in luxury resorts, and independent hotel background.
    • Excellent verbal and written communication skills
    • Ability to work under pressure, remain organized and accessible to guests and team members.
    • Ability to work efficiently in a high-volume, fast-paced environment.
    • Familiarity with Windows-based software.
    • Professional image, representative of property image.
    • Exceptional telephone skills.
    • Ability to listen to guests effectively and resolve issues.
    • Must be detail-oriented.
    • Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.
    • Ability to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
    • Ability to speak effectively in English before groups such as customers or employees.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Seasonal employees are hired to work for a pre-determined period of less than 12 months. At the end of the temporary period, employment is terminated. If a seasonal employee wishes to be considered for employment following termination, they may reapply but, if hired, they are considered a new employee for all purposes.

    Other Important Information:

    • Seasonal Bonus Program: Hourly employees are able to participate in our seasonal bonus program. Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program. Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program. All hours worked outside of these seasonal ranges will not apply to this bonus program. The range for Summer Season is May 15th to October 15th.
    • Staff Cafeteria: You will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone’s day.
    • Ranch Gratuity: In addition to your hourly rate, you will receive a ranch gratuity unique to us, which averages $2-$6 per hour worked, dependent on business levels and LMR staffing count.
    • Ranch Wide Activities: We also understand that every full work week requires a little me time. And what better way to unwind than to take advantage of the many summer activities the ranch has to offer? As long as there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking. During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door.
    • Arrival/Transportation: While we know that we are in one of the most beautiful and sought-after destinations in America, we also know we are a little off the beaten path. The ranch will provide complimentary transportation to and from the airport, should come to us by air. Once you get on property, you may feel a little altitude. After all, this historic ranch is nestled into this beautiful valley at 6600 ft. so there will be an adjustment period.
    • Uniforms: Uniforms are provided, but you may need some personal items to go with them. Please discuss with your hiring manager.

  • 1 Month Ago

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Entrepreneurship Development Manager: Lagos
  • THE ROOM
  • Lagos, LA FULL_TIME
  • Do you possess a deep passion for entrepreneurship? Does the prospect of supporting innovative startups excite you? Have you designed or run a tech startup program before? Are you comfortable building...
  • 22 Days Ago

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Front Office Manager
  • Mammoth Reservations
  • Mammoth Lakes, CA FULL_TIME
  • Job Overview:We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. We are one of the leading rental agencies for vacation rental properties in M...
  • 3 Days Ago

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Wauwinet Gatehouse Manager - Nantucket
  • THE TRUSTEES OF RESERVATIONS
  • Nantucket, MA OTHER
  • Job Details Job Location: Coskata Coatue Wildlife Refuge - Nantucket, MA Position Type: Seasonal Salary Range: Undisclosed DescriptionThe Trustees manage the Wauwinet gatehouse, and the property is ow...
  • 14 Days Ago

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Wauwinet Gatehouse Manager - Nantucket
  • The Trustees Of Reservations
  • Nantucket, MA FULL_TIME
  • The Trustees manage the Wauwinet gatehouse, and the property is owned by Nantucket. Conservation Foundation. The Trustees is seeking full time seasonal gatehouse manager for Wauwinet gatehouse at Cosk...
  • 15 Days Ago

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Mobile Market Manager - Powisset Farm
  • The Trustees Of Reservations
  • Dover, MA FULL_TIME
  • About The Organization: The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. ...
  • 6 Days Ago

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Coastal Management Specialist III
  • Lynker Corporation
  • Silver Spring, MD
  • The Coastal Management Specialist will work with Stewardship division chief and the Bipartisan Infrastructure Law team t...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED) Bethesda, Maryland, United States (+1 more locations)
  • IAP Worldwide Services, Inc.
  • Bethesda, MD
  • ** Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED)** ? AddThis Sharing Buttons **Category** Custome...
  • 3/27/2024 12:00:00 AM

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ServiceNow Architect (Remote)
  • ICF International, Inc.
  • Reston, VA
  • ICF is seeking an experienced ServiceNow Architect. You will be part of an established team supporting our federal clien...
  • 3/26/2024 12:00:00 AM

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Pilates Studio Administrative Assistant
  • Pilates Center of Rockville
  • Rockville, MD
  • Job Description Job Description We are seeking a skilled and dynamic Administrative Assistant (AA) to join us in our wel...
  • 3/26/2024 12:00:00 AM

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Member Service Representative (Full-Time) - Fairfax
  • Navy Federal Credit Union
  • Fairfax, VA
  • / / / Job ID: 49621 **Member Service Representative (Full-Time) - Fairfax** **Location:** VA Fairfax **Full/Part Time:**...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED) Bethesda, Maryland, United States
  • IAP Worldwide Services, Inc.
  • Bethesda, MD
  • ** Customer Service Representative (TS/SCI w. Full Scope Poly REQUIRED)** ? AddThis Sharing Buttons **Category** Custome...
  • 3/26/2024 12:00:00 AM

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Hotel Front Desk Clerk
  • Hilton Springfield
  • Springfield, VA
  • Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to...
  • 3/25/2024 12:00:00 AM

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K9 Handlers - Explosive Detection
  • MSA Security®, An Allied Universal® Company
  • Herndon, VA
  • Overview MSA Security®, An Allied Universal® Company, is a leading global provider of high consequence threat solutions....
  • 3/21/2024 12:00:00 AM

Income Estimation for Room Reservations Manager jobs
$49,478 to $73,528