Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Element Vacation Homes
COMPANY OVERVIEW:
Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.
POSITION SUMMARY:
Element Vacation Homes is currently seeking an organized, detail-oriented Reservations Manager to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including:
> Listings – Managing the onboarding of new properties, the final copy and photographs of each home, basically the overall look, feel and quality of the published listings
> Reservations – Maintain low response times by promptly addressing inquiries and calls, liaising with operations to guarantee that properties are prepared, guests are informed about their stay, and payments are processed timely
> Analysis – Analyze and derive insights from reservation patterns, promotional campaigns, market segments, and distribution channels to inform strategic decisions
This is a pivotal ground-floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.
RESPONSIBILITIES:
QUALIFICATIONS:
COMPENSATION & BENEFITS:
Annual Salary: $45,000 to $55,000 based on experience and achievement
Benefits:
Schedule: Regular working hours with flexibility to work overtime and holidays as needed.
Become a team member if you live by the startup mentality and are diligent, thorough, and eager to contribute to our collective success.