Room Reservations Manager jobs in New Hampshire
Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. Trains reservation agents and front desk operators to make room reservations for customers. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Ensures rooms are not overbooked and that guests receive requested rooms. Additionally, Room Reservations Manager handles any room disputes. May require a bachelor's degree. Typically reports to a hotel manager. The Room Reservations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Room Reservations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Room Reservations Manager jobs
Central Reservations Manager
- Loon Mountain
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Lincoln, NH
FULL_TIME
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Overview:GENERAL ACCOUNTABILITIES
Maintains and enhances a guest focused culture in all areas of responsibility.Effective communications skills with all levels of employees, guests and all outside contacts.Ability to delegate and manage responsibility, motivate and lead Central Reservation Agents.Understanding of corporate and resort specific policies and procedures.Responsibilities:ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Manages Central Reservations team members and the processes of the Central Reservations department, including but not limited to incoming and outgoing phone calls, Live Chat and E-mail from our guests via info@loonmtn.com and other Loon general information e-mail addresses.
Answer incoming calls, general resort e-mail, and Live Chat inquiries directed generally from the web site/e-store.
Puts together the schedule for all members of the Central Reservations Team.
Works with Central Reservations agents with training and great guest service on the phone system, Chat Systems and e-mail.
Manages the Concierge Team.
Manages the Guest Seasonal Locker Program.
Handles processing of NRE passes for Loon Racing, Loon Freestyle, New England Disabled Program, The Mountain Club, Identity Coffee, Pemi F&B, and Waffle Cabin, First Aid and Loon Mountain Real Estate, and any other 3rd parties to Loon. Fulfill season pass process from communicating the process to them and then delivering season Passes and vouchers to those departments throughout the year. Handle any pass returns from these groups.
Utilize the phone system and CRM (Sales Force)/software to its maximum efficiency for not only the guest but the team members and the Resort in general.
Develop a comprehensive understanding of the products Loon offers guests including but not limited to Tickets, Season Passes, Administrative, Snowsports, Rental, Adventure Center, Tubing, and All Biking products.
Strong knowledge of general software for Central Reservations Systems Five Nine, our CRM System (Sales Force), RTP, Aspenware and other related systems.
Work with Managers of Snowsports, Children’s Center, Rentals, Adventure Center/Mountain Biking, Sales, H.R. & IT to make sure of a complete understanding of those products and procedures for those departments.
Meet service level objectives and department goals.
Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
Manager RESPONSIBILITIESManages approximately 7-10 employees in the Central Reservations Department.Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work, appraising performance, coaching Team Members.Qualifications:QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCEAbility to learn and maintain RTP/POS and Central Reservations system. Proven guest service skills required.
LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts and percentages.
REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. The ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONSNone Listed
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. - 23 Days Ago
Dishwasher with Room to Grow!
- Fosters Boiler Room
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Plymouth, NH
PART_TIME,FULL_TIME
- We are seeking energetic, and friendly dishwashers to join our team. If you are looking for a position in a fast-paced and exciting work environment - this is the place for you!Flexible schedule with ...
- Just Posted
Reservations Agent
- Omni Hotels & Resorts
-
Bretton Woods, NH
OTHER
- Location Mount Washington Hotel As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favori...
- 1 Month Ago
Teaching Assistant for HiSET Program
- The Upper Room
-
Derry, NH
PART_TIME
- Summary Candidate will have prior high school teaching experience, and comfortable working in groups or one to one with students. Duties Support students through the HISET course, providing support an...
- Just Posted
Program Coordinator for the Teen Information for Parenting Success Program
- The Upper Room
-
Derry, NH
PART_TIME
- Summary Seeking a dynamic team member to coordinate the TIPS Program. Candidate will build the current community meeting and add additional supports and services for families in the program. Duties Fa...
- 19 Days Ago
Hotel Reservations Attendant
- Path Resorts
-
Sanbornton, NH
FULL_TIME
- DescriptionWelcome to the role of Hotel Reservations at Path Resorts nestled in beautiful Sanbornton, NH! In this position, you would be responsible for providing exceptional service to our guests by ...
- Just Posted
Room Reservations Manager jobs at Popular Companies
Associate Actuarial Reserving Manager - REMOTE
- DW Simpson
-
Chicago, IL
- Looking for a position where you get to collaborate with various departments? Then this might be the job for you! A soli...
- 11/4/2024 12:00:00 AM
Reservation Manager
- U-Haul
-
Boise, ID
- Location: 8155 Chinden Blvd, Boise, Idaho 83714 United States of America U-Haul is looking for someone who enjoys being ...
- 4/16/2024 12:00:00 AM
Marriott Beachside Hotel Reservation Manager
- Spottswood Companies, Inc.
-
- **Marriott Beachside Hotel Reservation Manager** 3841 N Roosevelt Blvd, Key West, FL 33040, USA Req #56 Sunday, November...
- 4/15/2024 12:00:00 AM
Reservation Agent / Part-Time
- U-Haul
-
Brandon, FL
- Location: 377 W Brandon Blvd, Brandon, Florida 33511 United States of America U-Haul is looking for someone who enjoys b...
- 4/15/2024 12:00:00 AM
Reservations Manager & Revenue Analyst
- Four Seasons Hotels Limited
-
Lanai City, HI
- About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better...
- 4/13/2024 12:00:00 AM
Customer Service & Reservations Manager
- First Transit
-
Portland, OR
- **Customer Service & Reservations Manager** **Location** 2800 NW Nela Street, Portland, OR USA 97210 **Phone Number** . ...
- 4/13/2024 12:00:00 AM
Reservation Agent
- U-Haul
-
Holbrook, NY
- Location: 1110 Lincoln Ave, Holbrook, New York 11741 United States of America U-Haul is looking for someone who enjoys b...
- 4/13/2024 12:00:00 AM
Reservations/Sales Coordinator
- Hilton Daytona Beach Oceanfront Resort
-
Daytona Beach, FL
- Overview: Opportunity: Reservations/Sales Coordinator Respond to telephone, email, and internet inquiries, and employ sa...
- 4/13/2024 12:00:00 AM
About New Hampshire
New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Reservations Manager jobs
$50,401 to $74,900
Most Popular Cities in New Hampshire for Room Reservations Manager Jobs
What does a Room Reservations Manager do?
Room Reservations Manager in Pascagoula, MS
Meeting Reservation Form is useful for a streamlined solution to shared meeting rooms by simply providing your name and ID, select a room and provide a brief information of meeting topic.
January 31, 2020
Room Reservations Manager in Macon, GA
A hotel stay can be one of the most expensive parts of your trip, so make sure you don't spend more than you need to on reservations.
February 06, 2020
Room Reservations Manager in Newark, NJ
Guests can be confident when booking directly that you will be quoted the best available rate online at the time of your original booking date available to the general public for the room category of your choice.
December 24, 2019