Room Reservations Supervisor - Casino jobs in the United States

Room Reservations Supervisor - Casino supervises hotel reservations. Books rooms and monitors occupancy levels. Being a Room Reservations Supervisor - Casino ensures guest satisfactions and monitors employee performance. May require a bachelor's degree in area of specialty. Additionally, Room Reservations Supervisor - Casino typically reports to a manager. The Room Reservations Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Room Reservations Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Front Desk Reservations Supervisor
  • FORT HALL CASINO
  • Fort Hall, ID OTHER
  • SUMMARY

    The Front Desk/Reservations Supervisor is responsible for supervising the Front Desk and Reservation staff and duties which includes check-ins/check out, room reservations request, cancellations, securing payments, verifying and adjusting bulling and assisting guests with directions and information regarding property amenities, events, and services.

    All Team Members are required, on a continual basis to…

    Comply with all property and department policies, practices and procedures. Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution. Maintain a professional departmental, company and community reputation.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

    • Ensures confidentiality of the Gaming/Hotel Operations.

    • Supervisors will follow accounting policies by maintaining daily logs and records for accounting functions such as charge backs, paid outs, voids, and correction vouchers.

    • Supervisors will ensure that evaluations are completed in a timely manner.

    • The Front Desk/Reservations Supervisor will ensure the Front Desk Agents are following their daily tasks and verifying the completion.

    • Review and verify the Hotel Front Verification of all Protobase Settlements, Online Travel Agencies to include room closures and invoicing, STR Reports, and Casino Promotions.

    • Work closely with the other departments by reporting guest concerns regarding the rooms, public areas, restaurants or other amenities.

    • Ensure Front Desk staff are aware of workplace expectations, provides on-going assistance including training and mentoring of staff when necessary.

    • Handle guest complaints and seek appropriate resolutions in a timely manner.

    • Handle assignments from Management Team.

    • Maintaining fairness and equality for each staff member in status, rights and opportunities.

    • Process requests for guest such as wake up calls, housekeeping requests, dining suggestions, loss prevention concerns, or other inquiries by notifying the appropriate department and following up in a timely manner to ensure guest satisfaction.

    • Comply with quality assurance expectations and standards.

    • Speak with others using clear and professional language; answer telephones using appropriate etiquette.

    • Be thoroughly familiar with hotel amenities, room rate promotions, restaurants, surrounding venues, and hotel policy to assist guests with requests for information.

    • Responsible for own bank, will NOT share with other employees.

    • MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS, REPORTS, DOCUMENTS, CONVERSATIONS, ETC. A breach of confidentiality will be subject to appropriate disciplinary action, up to and including termination from employment.

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

    QUALIFICATION REQUIREMENTS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    CERTIFICATES, LICENSE, AND REGISTRATIONS

    • Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree and Hospitality Certificates).

    • Must be able to obtain and maintain in good standing a Driver’s License and qualify for Fleet Management coverage on company vehicles.

    EDUCATION AND/OR EXPERIENCE

    High school diploma or GED required; with two (2) – four (4) years of front desk, reservations, or hospitality experience required; with Supervisor training and certificates preferred (G9)

    High school diploma or GED required; with one (1) - three (3) years of supervisory experience in hospitality, or similar field required; one (1) year of experience in hospitality or similar field preferred (G10)

    AA Degree in Hospitality or Business Administration or three (3) years’ training and certificates in similar field required; with Three (2) – five (5) years of supervisory experience, required; (G11)

    Bachelor’s Degree in Hospitality or Business Administration required; with three (3) – five (5) years supervisory experience required; two (2) – four (4) years of experience in the hospitality area preferred (G12)

    SUPERVISORY RESPONSIBILITIES:

    Directly supervises all Team Members in the department.

    Assists in the direct supervision of all department employees on assigned shift.

    Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    SPECIAL QUALIFICATIONS:

    Strong Customer Service skills required.

    Strong organizational skills required.

    Strong verbal and written communication skills required.

    Strong phone etiquette skills preferred.

    SAFETY REQUIREMENTS:

    Safety is a core value at Shoshone-Bannock Gaming/Hotel. The ability to work safely and prevent personal injury is a key job requirement of every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

    LANGUAGE SKILLS

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

    MATHEMATICAL SKILLS

    Ability to work with mathematical concepts such as addition subtraction and multiplication tables.

    REASONING ABILITY

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving guest relations, safety. Protocols; Policies and Procedures.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear. The Employee frequently is required to stand and walk.

    The Employee is frequently required to lift up to 25 lb., and occasionally required to lift up to 50 lb.

    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The Employee regularly works around mechanical moving parts.

    The noise level in the work environment is usually moderate to loud. When on the casino floor or other designated areas may be subjected to tobacco smoke. When on the casino floor or other designated areas may be subjected to tobacco smoke.

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Income Estimation for Room Reservations Supervisor - Casino jobs
$38,679 to $51,250