Room Reservations Supervisor - Casino jobs in Oklahoma

Description

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values and live the mission of providing exceptional service at all times
• Work effectively with peers, staff members, and regulatory agency personnel
• Service all bedrooms and corridors, in line with casino Standard Operating Policies (SOP)
• Maintain a neat, clean and well-groomed appearance.Where uniforms are required, they must be clean and pressed at the beginning of each shift
• Thoroughly clean assigned rooms. Replace soiled linen and towels; restock soap, tissues, and drinking glasses; disinfect bathroom surfaces; dust and polish the furniture; remove all trash; vacuum the carpet; and wash any uncarpeted floors. Check shower curtain for mildew, scum and clean/replace accordingly
• Maintain high standards of cleanliness and presentation in all back-of-house and guest areas
• Store all soiled and clean laundry in line with casino SOPs
• Properly label items lost and found articles and turn in to Guest Services for proper record keeping and holding
• Clean and stock service trolleys and maintain in a presentable manner
• Work in laundry room as necessary
• Maintain guest security by keeping door closed at all times. Refer guest to guest service for room access
• Willingness and ability to train new team members
• Responsible for proper administration of key control for issued keys
• Take initiative to offer assistance to guests or team members

Additional Job Functions

• Stay current on casino promotions to provide information to guests upon request
• Maintain confidentiality of business and financial matters and information related to the property, tribal owners, partners, guests, team members, etc.
• Practice safety standards at all times. Verbally report all safety issues to hotel maintenance immediately and issue work order through Info Centre
• Follow all universal precautions, blood borne pathogen procedures and Personal Protective Equipment (PPE) as required
• Maintain a safe work area. Know where to get information, how to read product labels and Material Safety Data Sheet (MSDS), and know when and how to warn others about hazards. Adhere to and comply with all safety regulations when handling chemicals according to MSDS
• Report equipment malfunctions promptly to the supervisor and Info Centre
• Provide assistance to other team members to contribute to the smooth operation of the department and the hotel
• Maintain security of equipment, keys and supplies issued each day
• Promote excellent guest service by practicing courteous, tactful and patient manners with other team members, management, guests, vendors and other members of the general public. Always practice the 5/10 rule:
  • When passing guests or team members within a 10-foot radius make eye contact
  • When passing guests or team members within a 5-foot radius, acknowledge and greet verbally greet with “Good Morning, Afternoon, Evening”
• Understand and comply with the Eye, Hi, Goodbye program
• Immediately report any suspicious activities by guest or others
• Adjust work priorities as necessary
• Perform other related duties as may be assigned

The hotel operates seven days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and team members may be asked to work shifts other than those they prefer or normally work, and overtime as required.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
• Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records
• Ability to clearly present information verbally and in writing; actively listen and talk with guests and team members
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Capability to remain open-minded and change opinion on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying team member and guest needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; produce accurate work product; test new methods thoroughly; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce
• Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others
• Act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers
• Ability to operate various types of equipment used in your department

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member stands for prolonged periods, and uses hands to finger, handle, or feel, reaches with hands and arms, and talks or hears. The team member occasionally sits, and walks, climbs or balances, and stoops, kneels, crouches, or crawls. The team member must occasionally lift up to 35 pounds and/or push, pull or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

Requirements

Minimum Qualifications

• High school diploma or GED preferred
• Hotel housekeeping and commercial laundry room experience preferred
• Knowledge, skills and abilities to work with personal computers, cleaning equipment and sanitation systems
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form