Room Service Supervisor - Casino jobs in Connecticut

Position Summary:

This position is responsible for preparing alcoholic and non-alcoholic beverages for guests and/or Beverage Servers in accordance with department policies, procedures and steps of service.

Primary Duties and Responsibilities: includes but not limited to:

• Fills drink orders per the Beverage department’s recipes and standards
• Uses point of sale terminal and completes other cashiering functions
• Consistently applies knowledge of state liquor laws including, proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures
• Actively up-sells products and uses endorsements at all appropriate service opportunities
• Sets-up and breaks down assigned bar in accordance with department policies and procedures
• Maintains sanitation and safety standards in assigned work areas

Secondary Duties and Responsibilities:

• Interacts with customers in a friendly and professional manner
• Maintains proper par levels of beverage products, supplies and glasses
• Maintains garnishes, glassware and overall cleanliness of bars
• Communicates to management on inventory and maintenance needs

Competencies: Incumbent will master the following competencies while in this position:

• Good written and verbal communication skills
• Intermediate knowledge of spirits, beers, wines and beverage service techniques
• Thorough knowledge of ice handling procedures as well as health and sanitation guidelines
• Ability to maintain a clean, well-stocked bar efficiently and effectively
• Excellent working knowledge of drinks, recipes and use of endorsements at appropriate service opportunities
• Proficiency in the call order system
• Excellent knowledge of the overall property and gaming floor
• Excellent knowledge of state liquor laws including proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures

Training Requirements:

• Outlet –specific standard operating procedures
• SMART alcohol awareness
• Point of sale system training

Physical Demands and Work Environment:

• Must be able to lift up to 50 lbs.
• Must be able to bend and stand for entire shift
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Minimum Education and Qualifications:

• Previous bartending experience