Room Service Supervisor - Casino assists in all aspects of the room service function. Supervises the room service personnel in the receipt of orders, delivery of food, and billing of room service. Being a Room Service Supervisor - Casino ensures orders are recorded correctly and delivered promptly. May require a high school diploma or its equivalent. Additionally, Room Service Supervisor - Casino typically reports to a manager. The Room Service Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Room Service Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Position Summary
Responsible for the success of one of the Sandia Resort and Casino food outlets. Responsible for supervising the day to day operations on assigned shift by spending a minimum of 90% of their time on the floor interacting with guests on the floor and coaching employees. Ensures that the proper levels of service are provided based on forecasted needs and daily business volumes. Solicits guest’s feedback by direct interaction and comment cards as a means to continually improve. Maintains a neat, clean, organized, safe and comfortable work environment for employees and guests at all times. Teaches, reinforces and leads employees by creating a positive and supportive environment. Enforces all regulatory internal controls, policies and procedures and utilizes progressive discipline as needed. Enforces all appearance and uniform guidelines.
Supervision Exercised
Supervised by the Outlet Manager.
Supervises servers, host/hostess, bussers, bartenders, cocktail servers and barbacks as assigned.
Major Duties and Responsibilities
Customer Service
Supervisory
Health, Safety and Compliance
Communications
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
Minimum Qualifications, Education and Experience
Required:
Licensing Status
Working Conditions
6. Specifically required movements include the following: