Room Service Supervisor - Casino jobs in New Mexico

Room Service Supervisor - Casino assists in all aspects of the room service function. Supervises the room service personnel in the receipt of orders, delivery of food, and billing of room service. Being a Room Service Supervisor - Casino ensures orders are recorded correctly and delivered promptly. May require a high school diploma or its equivalent. Additionally, Room Service Supervisor - Casino typically reports to a manager. The Room Service Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Room Service Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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RESTAURANT SUPERVISOR- COUNCIL ROOM
  • Sandia Resort And Casino
  • Albuquerque, NM FULL_TIME
  • Position Summary



    Responsible for the success of one of the Sandia Resort and Casino food outlets. Responsible for supervising the day to day operations on assigned shift by spending a minimum of 90% of their time on the floor interacting with guests on the floor and coaching employees. Ensures that the proper levels of service are provided based on forecasted needs and daily business volumes. Solicits guest’s feedback by direct interaction and comment cards as a means to continually improve. Maintains a neat, clean, organized, safe and comfortable work environment for employees and guests at all times. Teaches, reinforces and leads employees by creating a positive and supportive environment. Enforces all regulatory internal controls, policies and procedures and utilizes progressive discipline as needed. Enforces all appearance and uniform guidelines.



    Supervision Exercised



    Supervised by the Outlet Manager.


    Supervises servers, host/hostess, bussers, bartenders, cocktail servers and barbacks as assigned.



    Major Duties and Responsibilities



    Customer Service

    • Responsible for all food and beverage employees to provide every guest with fast, friendly and timely service.
    • Visits every guest at every table during their Supervisory shift to ensure service and food quality meet the expectations of the guests and that issues are resolved prior to the guest departing the outlet.
    • Investigates and resolves guest complaints about food quality and service in a timely fashion.
    • Reinforces customer service skills taught in FOCUS Class.
    • Ensures standards to provide clean and safe food and beverage areas for guests and employees at all times.
    • Facilitation of Daily Stand Up Meetings by shift to ensure the communication of property information with follow up checks to ensure understanding.

    Supervisory

    • Uses progressive discipline policy to provide verbal and written warnings in regards to departmental policies.
    • Conducts 90 Day and Annual Performance Appraisals for employees in a timely manner.
    • Prepares weekly work schedules for assigned shift based on guidelines and budget for that outlet. Makes staffing adjustments based on daily volume of business and budgeted labor percentages as necessary
    • Ensures all employee call-ins are logged per attendance policy and recommended action taken if necessary.

    Health, Safety and Compliance

    • Ensures that workers are in compliance with health and safety standards and regulations.
    • Ensures that all food and beverage products served meet the established standards and ensures temperature logs are completed and filed every shift as applicable.
    • Ensures that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair.
    • Ensures that MICROS cash registers are maintained and closed out at the designated times as well as back up kits are in place for use during power outages.
    • Ensures that proper security measures are taken for safekeeping of funds to and from the casino vault.

    Communications

    • Conducts Stand-Up meetings with employees daily on every shift to distribute communication regarding changes, specials, promotions, service steps and procedures.
    • Timely completion of computer assisted training as required.
    • Performs additional duties and responsibilities as necessary or assigned by Management.


    Secondary Duties and Responsibilities




    Knowledge, Skills and Abilities



    • Ability to supervise and direct the work of employees.
    • Ability to exercise sound personnel management practices while illustrating firm dispositions in dealing with employee issues.
    • Exhibiting a strong motivational commitment to the organization.
    • Ability to write and prepare standard reports and documents.
    • Knowledge of buffet line operating requirements.
    • Knowledge of minimum temperature requirements for food/drink preservation.
    • Knowledge of Casino purchasing requirements for food/drink preservation.
    • Knowledge of Tribal, Federal, State and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products.
    • Ability to maintain confidential information.

    Minimum Qualifications, Education and Experience



    Required:

    • High School Diploma, GED certification or equivalent.
    • One (1) years supervisory experience.
    • Two (2) years’ experience in a restaurant or food service capacity.


    Licensing Status



    • Must be able to successfully pass a stringent background investigation.
    • Will require a post-offer, pre-employment and random drug screening.
    • Must successfully complete the New Mexico Food Handlers course within 30 days of hire date.
    • Must obtain and maintain a New Mexico Alcohol Server’s License within 30 days of hire date.


    Working Conditions



    • Work is performed indoors and outdoors. Outdoor work is subject to extreme temperatures and inclement weather conditions.
    • Must be able to have a flexible work schedule to be able to work weekends and holidays if needed.
    • Subject to hazards, which may cause personal bodily harm; smoke, common colds, influenza, dust, odors and elevated noise levels.
    • Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
    • Duties may involve walking, standing for long periods of time, sitting and crouching.

    6. Specifically required movements include the following:

    • Trunk - bend, twist, rotate, push, pull, carry
    • Arms – reach, carry, lift, twist, and rotate
    • Legs – lift, push, pull, twist, and rotate
    • Hands – Grasp, manipulate, bilateral coordination, hand and eye coordination, overall and finger dexterity.
  • 1 Month Ago

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COUNT ROOM SUPERVISOR
  • Zia Park Casino Hotel Racetrack
  • Hobbs, NM FULL_TIME
  • WE LOVE OUR WORK. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: Always maintains a positive attitude, supporting the policies of Senior Management ...
  • 14 Days Ago

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SUPERVISOR
  • Isleta Resort & Casino
  • Albuquerque, NM FULL_TIME
  • 1350 Age Requirement: 21 years or older Position Summary: Responsible for monitoring, overseeing, and administering the day-to-day Preventative Maintenance operations. Ensures department is properly s...
  • 12 Days Ago

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SECURITY SUPERVISOR
  • Ohkay Casino
  • SAN JUAN PUEBLO, NM OTHER
  • Job Details Job Location: 340 HWY 68 - SAN JUAN PUEBLO, NM Position Type: Full Time Salary Range: Undisclosed Travel Percentage: None Job Shift: Any DescriptionPOSITION SUMMARY: Responsible for the sa...
  • 13 Days Ago

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Cage Supervisor / Buffalo Thunder Casino
  • Pueblo of Pojoaque
  • Santa Fe, NM FULL_TIME
  • JOB PURPOSE: To supervise cage operations ESSENTIAL FUNCTIONS: Directly supervises and schedules work for cage cashiers, reviews, and approves timesheets and leave requests. Second level for handling ...
  • Just Posted

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WINNERS CLUB SUPERVISOR
  • Ohkay Casino
  • San Juan, NM FULL_TIME
  • POSITION SUMMARY: Assist the Customer Service Manager in all aspects of the customer service, promotions and marketing programs through the Winner’s Club staff and Casino Hosts. The position is respon...
  • 19 Days Ago

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*UPHOLSTERER I - FT
  • Seminole Gaming
  • Fort Lauderdale, FL
  • Overview: About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship ...
  • 3/28/2024 12:00:00 AM

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POOL BAR SERVER - ON CALL
  • Seminole Gaming
  • Fort Lauderdale, FL
  • Overview: About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship ...
  • 3/28/2024 12:00:00 AM

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HARD ROCK LIVE - BOX OFFICE CLERK I - ON CALL
  • Seminole Gaming
  • Fort Lauderdale, FL
  • Overview: About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship ...
  • 3/28/2024 12:00:00 AM

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Hotel Room Attendant PT
  • Kickapoo Lucky Eagle Casino
  • Eagle Pass, TX
  • Reports to: Housekeeping Supervisor Job Summary: Responsible for providing clean and immaculate hotel guestrooms that me...
  • 3/28/2024 12:00:00 AM

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SHIPPING AND RECEIVING CLERK
  • Odawa Casino
  • Location Petoskey, MI ** SHIPPING AND RECEIVING CLERK** **Job Description:** **Job Summary:** Shipping and Receiving Cle...
  • 3/28/2024 12:00:00 AM

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*CARPENTER II - FT
  • Seminole Gaming
  • Fort Lauderdale, FL
  • Overview: About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship ...
  • 3/28/2024 12:00:00 AM

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FT - DEALER/DUAL RATE FLOOR SUPERVISOR - TG
  • Seminole Gaming
  • Immokalee, FL
  • Overview: SEMINOLE CASINO HOTEL IMMOKALEE Hiring smiling faces and happy personalities! Only a 30-minute drive from Dani...
  • 3/28/2024 12:00:00 AM

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Pool Bar Server - On Call
  • Seminole Gaming
  • Hollywood, FL
  • Overview About Seminole Hard Rock Hotel & Casino Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship c...
  • 3/28/2024 12:00:00 AM

New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Room Service Supervisor - Casino jobs
$27,714 to $50,665