Room Service Supervisor - Casino jobs in San Antonio, TX

Reports to:

Housekeeping Supervisor

Job Summary:

Responsible for providing clean and immaculate hotel guestrooms that meet the expectations of the guest and the established standards of the property.

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team members' concerns and questions.
• Ensures complete guest satisfaction.
• Provides clean guestrooms on an average of 28 minutes per room or less.
• Responsible for sweeping, scrubbing, waxing, and polishing floors within the guestrooms as well as vacuuming carpeted areas in rooms.
• Responsible for emptying guestroom wastebaskets and debris left behind
• Cleans and disinfects all high touch point areas in room to include but not limit to windows, mirrors, door panels, light switches, remote drawers.
• Cleans and disinfects all bathroom area with appropriate chemicals
• Replenish guestroom amenities and supplies, i.e., tissue, soaps, shampoos etc.
• Replace and refresh all linen in guest rooms.
• Responsible for ensuring that Quality Standards and Service are maintained according to property, expectations.
• Develops a critical eye for detail and perfection.
• Takes responsibility for security of guestrooms and its contents.
• Reports any lost or personal belongings left behind by guests.
• Assists in the departmental training efforts.
• Assists in laundry, public areas or houseperson as needed.
• Demonstrate and promote KLECH core values and MAD skills
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
• Understand basic standards as applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Ability to stand, walk, bend, reach and move continuously to clean rooms.
• Ability to push or lift heavy loads weighing up to 50 pounds as the position requires continuous transportation of laundry to and from guest rooms.
• Ability to push and/or pull wheeled racks and carts weighing up to 100 lbs.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 30 lbs.

Work Environment:

• Normal office setting and casino floor.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.