Room Service Supervisor - Casino jobs in Topeka, KS

Provides direct and active supervision for Steakhouse, EDR, Grill, Beverage, Bingo Snack Bar, and Buffet staff including but not limited to training, development, coaching, documentation, and work observation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages the day-to-day operations of the Steakhouse, EDR, Grill,  Buffet, Bingo Snack Bar, and Beverage service on assigned shift
• Ensures that all food and beverage products served meet the established specifications and standards
• Communicates variances from established standards to the Executive Chef and/or Buffet Manager
• Responsible for assisting with the hiring and development of personnel while ensuring an adequate level of labor is used to perform the required level of service
• Understands and administers performance appraisals, sets performance expectations, trains and provides coaching and operational support for Food & Beverage Staff
• Completes the required daily financial tools and reports
• Solicits guest feedback by direct interaction
• Acts immediately on any guest complaint to ensure corrections are made and the 100% Satisfaction Guarantee invocations are made
• Plans and develops Grill menus that are flavorful and popular with customers, and plans their respective pricing structure
• Institutes cost control policies, procedures and standards of performance needed to maintain and improve profitability
• Analyzes and evaluates food and beverage operation, profit and loss statements, and other current applicable information to determine if alternate courses of action are needed
• Ensures all service equipment is handled safely and with reasonable care, reporting mechanical problems to proper department
• Maintains and instructs assigned personnel as to safety policies and procedures and follows up to ensure hazards are eliminated
• Enforces all appearance and uniform guidelines and all regulatory, internal controls, policies and procedures
• May be involved in cash transactions, either as a breaker or as a replacement for the regularly scheduled cashier, during day-to-day activity
• Performs the duties of a Cook, Food Server, Beverage Server, Cashier/Host, Server Assistant, Barback or Bartender as needed to include Banquet functions
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE:

Required

• High school diploma
• Must be able to meet the professional appearance standards as outlined in the Prairie Band Casino & Resort Team Member Handbook
• Must be able to function both independently, and as a member of a team
• Must meet State requirements for working or supervising in drinking establishments
• A record of satisfactory performance and reliability in all prior and current employment

Preferred

• College degree or equivalent experience
• Four years in the field of food and beverage, including one year leadership experience in a multi-unit operation experience

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations
• Must be able to lift and carry up to 5 pounds
• Must be able to bend, reach, kneel, and grip items while working at assigned desk area
• Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers
• Must be able to read, write, speak, and understand English
• Able to operate in mentally and physically stressful situations
• Respond to visual and aural cues whenever necessary. 

Indian Preference Exercised

Prairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort’s hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to: reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.