Deposit Operations Specialist
Are you a detail-oriented problem solver? Do you enjoy a varied routine and a supportive, team-oriented workplace? Are you looking for a regular weekday schedule with paid holidays? Then we might be the right fit for you! We're looking for resourceful people who enjoy using their critical thinking skills to provide customer support in a dynamic environment.
This position supports the bank's internal and external customer service needs with deposit account operations. Duties include working with ACH and wire transfers, check processing, resolving unposted and chargeback transactions, and reviewing reports for anomalies and accuracy. Experience is helpful, but we are willing to train. This position is located in Yankton, SD. Full-time hours include Monday-Friday 8-5.
Responsibilities
- Basic operational knowledge of the deposit software platforms for deposit account opening to provide support to Universal Bankers as they process new deposit accounts from the software
- Possess knowledge of deposit products, e.g. Digital Banking, Bill Pay, e-statements, online applications, Passport platform for debit card support, Cash Management, Mobile Deposit, and other eBanking products as deemed appropriate
- Act in accordance with ‘First Dakota National Bank Phone Standards’ and provide exceptional customer service with every customer interaction
- Assist with daily Deposit Services operations duties including: scan and index new account and customer correspondence documents, complete account maintenance, and or deposit services as assigned
- Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
- Ensure customer confidentiality
- Adhere to established policies and procedures regarding appropriate resolution of deposit related complaints
- Demonstrate effective decision-making in determining corrections, fee waivers, and refunds through appropriate methods/solutions
- Inform management of irregular or recurring problems and suggest improvements to better the service provided by Universal Bankers
- Attend and come prepared to all meetings and developmental training deemed necessary by your supervisor
- Adhere to compliance procedures and participate in required compliance training
- Other duties as assigned
- Consistently at work and on time
Education Requirements
High school diploma or general education degree (GED);
Three to six months customer service or related experience;
Or equivalent combination of education and experience
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.