Safety Representative jobs in Wilmington, DE

The Customer Service Representative is responsible for interfacing with customers on the phone and through e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Located across from the Chester County Airport.

 Duties/Responsibilities:

• Portraying a positive company image and engaging in professional and friendly communications with customers
• Processing orders by mail, telephone, fax, email, or other employees
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Assisting colleagues and other employees with administrative duties
• Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties
• Referring any customer questions regarding products or services to the appropriate person
• Establishing and maintaining customer profiles and initializing claim forms
• Performing accurate company-required recordkeeping
• Efficiently and correctly corresponding with vendors and other departments
• Resolving customer problems, such as shipping or invoicing problems, etc.
• Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
• Following-up on orders to ensure delivery by specified dates
• Preparing receipts and shipping documents
• Performing other duties as assigned
• Attend department meetings to share experiences and learn from each other.
• Maintain current knowledge of products, programs, processes and policies