Sales Director jobs in Baltimore, MD

At Turf Valley Resort, we pride ourselves on providing a relaxing, peaceful atmosphere to ensure deep relaxation, as well as a peaceful retreat. Our resort offers breathtakingly scenic views of gently waning sunsets, which overlook the pinnacle of our property, as well as our newly renovated and carefully maintained golf courses. Located in Central Maryland, we are a short drive from Baltimore and Washington, DC. Turf Valley offers an inclusive and diversified work environment that emphasizes teamwork and career growth. We pride ourselves on being a family owned and operated business, and we truly see our employees as an extension of the family. Come join the family and see why 32% of our managers started as hourly employees and 56 % of our employees have been here for 10 years. Work above par, drive your own cart through life & play the whole 18 holes with us here at Turf Valley Resort

We are looking for a Director of Sales.

Duties and Responsibilities:

SUPERVISORY RESPONSIBILITIES

Responsible for all aspects of Hotel and Catering Sales office

• • Director of Catering
  • Catering Sales
  • Hotel Sales
  • Convention Services
  • Sales Coordinator

Oversee routine paperwork for accuracy

• • All proposals
  • All contracts
  • All banquet event orders
  • Outgoing office correspondence

Oversee and monitor the daily operations to:

• • Ensure quality
  • Ensure that the department is operating properly and efficiently

PERSONNEL

• Oversee the hiring of all department employees
• Oversee the training of all new employees
• • Job responsibilities
  • Cross training
• Approve paperwork generated by Human Resources for salary increases, performance reviews, holiday leave, etc.
• Conduct meetings with staff
• Take disciplinary action when necessary
• Available for any employee who has a concern not met by a subordinate Manager
• Approve staff scheduling
• Write job descriptions and update when necessary
• Establish departmental standards and procedures

REPORTS AND PAPERWORK

• Develop department budget
• Produce annual written Sales which is consistent with TVR’s mission and identity as presented by the Executive Director and the Executive Committee.
• Approve purchase orders for sales
• Review monthly statements

SELLING

• Knowledgeable of all amenities offered by Turf Valley Resort
• Sell all amenities offered by Turf Valley Resort
• Participate in marketing and strategy plans to increase client base
• Develop sales goals
• Regularly monitor goals progress
• Maintain staff motivation and morale

MEETINGS

• Meet regularly with Executive Director to discuss operation affairs
• Attends weekly Executive Committee meeting
• Confer and cooperate with other department heads to ensure coordination of hotel activities
• Meet regularly with the Director of Marketing to ensure all marketing needs for the Sales Department are being communicated and being executed in order to gain new leads/business.
• Conduct weekly meetings with Sales Department to review progress of new bookings, monthly goals, etc.

CUSTOMER SERVICE

• Role model for staff
• Provide customer service to all guests
• Resolve dissatisfaction complaints
• Answer and return all work-related phone calls in a timely manner

ADHERE TO TURF VALLEY RESORT & STATE LAWS

• Adhere to Smoking Laws
• Adhere to Sexual Harassment Policy
• Adhere to Alcohol & Drug Policies

Physical Demands:

• Ability to Communicate Professionally and Effectively Through Writing and Speaking
• Ability to Use Computer Proficiently
• Standing, Lifting and Bending
• Represent Turf Valley Resort at Trade Shows

Education and Work Experience:

• 10 years of experience in large multi-facet resort facility