Position Title: Operations Specialist
Department: Operations
Location: 1557 W Innovation Way 5th Floor, Lehi, UT 84043; hybrid work may be allowed after a probationary period
Classification: Full-Time (40 hours per week); Nonexempt
Job Overview: As an Operations Specialist, you will be responsible for maintaining a high attention to detail and demonstrating proactive and decisive qualities. Working closely with senior investment professionals, you will contribute to the servicing and management of client accounts and relationships, always with the client's best interests in mind. The purpose of this role is to support the advisor team and operations team in preparing forms, following up on service requests, and gathering and analyzing client data.
Company Overview: Hudson Oaks Wealth Management is a financial planning firm dedicated to delivering top-tier investment solutions while prioritizing an exceptional client experience. We take pride in our commitment to excellence, integrity, and the highest level of client satisfaction. As an Operations Specialist, you'll be an integral part of a dynamic team that is dedicated to achieving excellence in both financial performance and client service. We offer competitive compensation, professional development opportunities, and a supportive work environment that empowers your growth.
Essential Job Functions: Attention to detail. Strong written and oral communication skills. Ability to adapt to change quickly.
Primary Responsibilities:
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Organizational Excellence: Maintain accurate and up-to-date records of investment transactions, client interactions, and portfolio performance. Ensure the timely and precise filing of all relevant documents to enhance transparency and client trust.
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Detail-Oriented Approach: Conduct thorough research and analysis to assist our planners in making informed investment decisions that align with our clients's financial goals. Review and prepare investment proposals, financial statements, and market trends with meticulous attention to detail, identifying potential risks and opportunities that impact our clients.
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Proactive Contribution: Anticipate the needs of the investment team and take the initiative to streamline processes, improve workflows, and enhance efficiency—all with a focus on delivering a seamless and exceptional experience for our clients.
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Decisive Decision-Making: Collaborate with investment professionals to evaluate investment opportunities and present well-researched recommendations that align with our clients' unique needs. Participate in discussions, offering valuable insights that contribute to making informed and client-centered decisions.
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Client Engagement: Engage with clients in a professional, attentive, and empathetic manner. Address their inquiries promptly, provide updates on portfolio performance, and actively listen to their needs to build lasting relationships based on trust and exceptional service.
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Marketing Opportunities: Write engaging materials for our websites, client correspondence, and social media pages. Collaborate with team members to craft content that leads to introductions and supports existing client relationships.
Qualifications:
- Exceptional organizational skills with the ability to manage multiple tasks and deadlines effectively.
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Proven track record of maintaining a high level of detail orientation in various tasks.
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Demonstrate a proactive and solution-oriented mindset, always seeking ways to enhance the client experience.
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Strong analytical and decision-making abilities, consistently aligning with clients' best interests.
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Excellent written and verbal communication skills, conveying complex concepts clearly to clients.
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Professionalism, integrity, and a commitment to maintaining client confidentiality.
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Relevant certifications, degrees or degree paths, and experience are a plus.
Core Competencies:
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Microsoft Office Knowledge
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Clear Communication
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Organization Skills
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Attention to Detail
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Ownership of Role
Compensation & Benefits:
Compensation (based on experience)
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$20-24 Hourly rate, depending on experience.
Benefits – eligible after 3 months of employment
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401(k) with Employer Match
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Group Life and Disability Insurance
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Monthly Health Stipend
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Free Team Lunch each week
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Office mini-events throughout the month
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Quarterly team activities (recent activities: pottery lesson, base jumping simulator, and golf!)
Location: 1557 W Innovation Way 5th Floor, Lehi, UT 84043 – hybrid work may be allowed after a probationary period, with a minimum of 2-3 days in the office each week.
To apply, please click below to complete the application.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for the successful execution of this role. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice. Hudson Oaks Wealth Management is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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