Sales & Support Floor Supervisor
Company Information
Global TekMed Holdings is a conglomerate of industry-leading businesses spanning multiple markets, including Sales, Marketing, IT, Management, Accounting, and more. Our primary focus is creating B2B and B2C products and services supporting the military veteran community.
At Global TekMed, you will have the opportunity to work in a collaborative environment with high growth opportunities. We are looking for a talented digital marketer to generate high converting content and campaigns across multiple brands that support the military Veteran community. Come be a part of something great!
Job Information
Our Sales & Support Supervisor will serve as a coach, mentor, and subject matter expert to our valued sales and support team. Under the guidance of the Sr Lead - Operations Manager and Sales Manager, the Supervisor will provide guidance and support to assist in ensuring the immediate needs of the team, business, and that customers have been properly addressed.
Locations: Las Cruces, NM
Job Type: Full-time (40 hours per week). May require additional hours, evenings, and/or weekend work. This is an on-site position.
ESSENTIAL FUNCTIONS:
- Assist the Sr Lead - Operations Manager and Sales Manager in managing day-to-day operations and serve as a liaison to team leads.
- Support QA standards for staff, ensuring calls are compliant with standards, escalating issues as needed, and maintaining communication with customers and management teams.
- Monitor attendance of CMAs and Sales Support Reps to ensure punctuality from lunches and breaks.
- Contribute a culture of accountability, continuous improvement, and personal excellence by coaching and mentoring employees who may need additional training and/or support.
- Provide floor support, including escalated calls or to assist in queue busting, as needed and when directed by the manager.
- Complete regular reports to management and offer new ideas to improve team performance.
- Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
- Oversee and work with remote employees as needed.
- Serve as a manager on duty when the manager is out of the office or as directed.
- Perform other duties as assigned.
JOB REQUIREMENTS:
- HS Diploma or equivalent required.
- 2 years in a Contact Center environment of which 1 years in a lead role.
- Supervisory experience preferred.
KNOWLEDGE, SKILLS, AND ABILITIES FOR THIS POSITION:
- Microsoft Office knowledge required.
- Team management experience
- Strong organization, communication, and leadership skills
- Ability to deal with demanding customers and escalations.
- Must have a positive outlook, willingness to lead by example, sense of responsibility, and a high level of motivation.
- Creative Thinking
- Flexibility in working hours, including the ability to work nights and weekends.
Benefits
401(k) Plan
Medical Insurance
Private Gym
Paid Holidays
Paid Time off
Global TekMed Holdings is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.