Sales Support Coordinator jobs in West Fargo, ND

Position Title: Development Outreach Coordinator

Hours Per Week: 40

Overall Objective of Position: The Outreach Coordinator is responsible for sexual violence case management services, fundraising and donation coordination, and the volunteer training program.   This is a non-exempt position that involves the supervising of volunteers and interns.

Reports to: County Supervisor

Office Location: Primary workspace is located in  Bemidji, MN, but may require travel to other counties in the service area several times per month.

Areas of Responsibility                                                  

1. Ethical & Professional Behavior

• Represent the agency’s mission and values with those you interact with in your professional role.
• Maintain a respectful, non-judgmental demeanor towards employees, clients, and community members.
• Maintain client confidentiality when client/case requires sharing of client/case information and continually monitor appropriate signed releases for each patient.
• Provide compassionate and empathetic services while maintaining clear professional relationship boundaries.
• Comply with mandatory reporting and client confidentiality criteria as defined by law.
• Participate in goal setting for the agency and exhibit open communication and teamwork with other staff members.
• Attend all relevant staff meetings, administrative meetings, case consultations, and strategic planning sessions, and participate in group decision-making. Attend board meetings and other meetings as requested.
• Maintain accurate records of client contacts and presentation forms, and complete the necessary paperwork promptly.
• Share in & support other staff in general office duties as needed, such as answering phones, filing, photocopying, clean-up, etc.
• Participate in projects and special assignments as approved by Executive Director/Supervisor.

1. Primary Responsibility

• Maintain an active caseload of approximately 15-20 clients.

• Work with clients by phone, email, and in one-on-one and group meetings.
• Provide client-centered, trauma-informed, and culturally competent crisis intervention and direct services to primary and secondary victims/survivors of sexual violence, including support, information, referrals, systems advocacy, transportation, and emergency services as needed.
• Provide information to clients as needed on various topics such as safety planning/risk assessment, dynamics of sexual violence, common reactions to sexual violence, use of technology sometimes involved to carry out sexual violence, sexual exploitation, the impact of violence on children, crime victims’ rights, reparations, and other issues as identified by the client. 
• Provide legal advocacy services, including assisting with filing OFP/HROs, attending court hearings with clients, and supporting clients during law enforcement interviews.
• Provide community education and awareness related to Support Within Reach services and position programmatic area.  Provide a minimum of 6 events per year (including articles in the newspaper, public service announcements on radio stations, and posting brochures/posters in outlying community areas).
• Assist in coordinating sexual violence client services with staff advocates and volunteers, including coordinating schedules and staff crisis line coverage to ensure client access to services. 
• Inform the County Supervisor of programming issues, trends, needs, and concerns related to the agency’s overall functioning in the county.
• Ensure that statistics/reports are maintained and completed promptly for monthly board meetings; quarterly, mid-year, and annual reports for grant writing.
• Schedule monthly program meetings (or more often if needed) about client concerns, workload management, professional development, and your program's development. 
• Continuing education – maintain a minimum of 10 hours per year.  Up to 5 hours per year can be done by personal education (videos, books, and consultations).
• Assist in providing 24-hour response to survivors at law enforcement centers, hospitals, and other locations after hours.  Shared responsibility with other direct service staff each month within (Beltrami, Cass, Clearwater, and Hubbard Counties), including up to 6-9 days on-call. 
• Coordinate with staff to ensure agency participation in special events, such as county/health fairs, Sexual Assault Awareness Month, Stalking Awareness Month, Child Abuse Awareness Month, Crime Victim Rights Week, Take Back the Night, etc.
• Other duties as assigned by the Executive Director/Supervisor.

1. Community Relations

• Network with the various systems with which advocacy takes place and represent SWR at various interagency meetings.
• Coordinate and assist with adult community education and professional training, including distributing posters, brochures, cards, and other publicity as needed (monthly).
• Network with community agencies to inform them of services and to encourage referrals.
• Complete speaking engagements and assist with evaluating the agency’s educational series.
• Attend statewide networking meetings as appropriate.

1. Professional Development

• Stay current with legislative changes and policies affecting agency service areas.
• Continuing education – maintain a minimum of 20 hours per year. Up to 5 hours per year can be done by personal education (videos, books, and consultations).
• Participate in staff in-services.

1. Development Program Component Details

• Coordinate staff/volunteer efforts for annual fundraiser in the service area
• Coordinate venue/entertainment/donors for annual fundraiser
• Coordinate none grant agency donations
• Coordinate annual Township mailing
• Coordinate other fundraisers as time allows
• Additional development tasks as time allows

1. Volunteer Advocacy/Intern Program Component Details

• Recruit volunteers/Interns for on-call advocacy, office coverage, and special events.
• Develop a district-wide awareness plan for the volunteer program, brochures, posters, public service announcements, etc.
• Develop, update, and provide the state-mandated sexual violence training to all new staff and volunteers in the service area.
• Assure the volunteer training meets the 40-hour sexual assault advocacy training requirements mandated by MN state statute.
• Develop and update MINI Manual.
• Uphold compliance with SWR Volunteer Policies.
• Carry out volunteer training – schedule other staff for appropriate movement parts, set up special speakers, set up training location, and acquire snacks and training materials.
• Assist set up volunteer training in Beltrami County.
• Coordinate with Cass, Hubbard and Clearwater, Aitkin, Itasca County Coordinators’ to ensure sharing of information related to volunteers who reside in those counties, etc. Maintain master file in Beltrami County (locked cabinet) on the Shared Teams Drive.
• Provide Executive Director Monthly reports of Volunteer Statistics utilizing Cap60 (SWR's Reporting Tool)
• Maintain a list of possible volunteers for future training.
• Maintain monthly volunteer/intern statistics in Excel Sheet. Have monthly reconciliation and reports to Executive Director no later than the 2nd Monday of each month.
• Hold a monthly volunteer meeting for ongoing training of volunteers.
• Ensure volunteers fill out appropriate forms – Volunteer Application, Background Check, Screening Form, Code of Ethics, Confidentiality Form – maintain originals in the master file.
• Coordinate with Time Communications to reconcile the bill with monthly calls, deal with protocol issues that arise, and train staff on changes as they occur.
• Fill the monthly volunteer calendar – Supervisor will fill the staff calendar. Enter volunteer and staff time into a calendar for Time Communications.
• Maintain staff/volunteer professional development log.
• Maintain all information related to monitoring volunteers, including Staff/Volunteer interaction, volunteer hours, and volunteer meetings/training.
• Coordinate with the Executive Director/ County Supervisor in dealing with volunteer issues and resignations.
• Coordinate efforts with the Coordinator, as needed.

1. Qualifications

• Prefer B.A. in psychology, human services, criminal justice, or related field; or an equivalent combination of education and experience totaling four years may be substituted. Minimum required A.A. in psychology, human services, criminal justice, or related field; or an equivalent combination of education and experience totaling two years may be substituted. 
• Must demonstrate competency in the completion of the above-noted job responsibilities.
• Comprehensive knowledge base and be comfortable working with issues related to sexual violence on an individual and community level.
• A philosophy of non-violence and non-discrimination. The ability to deal with people of different economic and cultural backgrounds; respect for and sensitivity to the needs and rights of others, including those with differing cultural, racial, religious, age, ability, and affectional differences between people.
• The ability to follow strict guidelines to maintain client confidentiality.
• Strong advocacy skills, including:
  • The ability to identify the client’s strengths and needs;
  • The ability to connect the client to appropriate community resources;
  • The ability to respond to women, children, and men in crisis with appropriate interpersonal communication and intervention skills;
  • Knowledge of and skills with legal &medical advocacy;
  • Being assertive while maintaining ethical & professional behavior when advocating for victims’ rights.
• The ability to communicate effectively, both verbally and in writing.
• Economical and careful with property, resources, supplies, and time use.
• Ability to react calmly and efficiently to new or stressful situations.
• Demonstrates understanding and support of management by communicating information to management and demonstrates support of management to staff, clients, and the community.
• Public speaking and group facilitation skills.
• Successfully pass a background check.
• The ability to work effectively with the staff, volunteers, board, community agencies, and media, utilizing teamwork where appropriate.
• The ability to work independently with minimal supervision, seek care as needed, and work as a team member.
• Good organizational skills amidst stressful situations.
• The ability to work flexible hours and be on-call for the position.
• Must possess a valid Minnesota driver’s license and own a working vehicle. Must have and maintain a clean driving record.
• Proficient computer skills, especially in word processing and spreadsheets.
• Personal qualities of integrity, credibility, and dedication to the mission of SWR.