Sales Support Director jobs in New Mexico

Sales Support Director establishes the sales support process, develops an infrastructure of systems and tools, and directs support operations. Ensures that sales teams receive the tools and resources needed for smooth operations. Being a Sales Support Director monitors all sales activities to identify problems, create solutions, and produce accurate reporting. Develops and implements promotional events to increase sales volume. Additionally, Sales Support Director may provide oversight of sales incentive or commission programs. Requires a bachelor's degree. Typically reports to senior management. The Sales Support Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Sales Support Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Assistant F&B Director
  • Assistant Director of Food & Beverage
  • Santa Fe, NM FULL_TIME
  • Job summary -

    Responsible for the management and successful operation of all aspects of the outlet functions, in accordance with hotel standards.  Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)

    The following are specific responsibilities and contributions critical to the successful performance of the position:

            Develop F&B and Assistant F&B Managers

            Develop marketing and operations strategy for F&B outlets to ensure successful revenue generation as outlined by budget

            Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

            Ensure that standards are maintained at a superior level on a daily basis.

            Maintain complete knowledge of:

    All liquor brands, beers and non-alcoholic selections available in restaurant.

    The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.

    Designated glassware and garnishes for drinks.

    All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.

    Daily menu specials, 86'd items.

    Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

    P.O.S. and manual system procedures.

    Daily housecount, arrivals/departures, V.I.P.'s.

    Scheduled in-house group activities, locations and times.

    Correct maintenance and use of equipment.

    All department policies/service procedures.

            Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

            Check storage areas for proper supplies, organization and cleanliness.  Instruct designated personnel to rectify any cleanliness/organization deficiencies.

            Establish par levels for supplies and equipment.  Complete requisitions to replenish shortages or additional items needed for the anticipated business.

            Requisition linens/skirting required for business and assign staff to transport such to the restaurant.

            Meet with the Chef to review daily specials and 86'd items; update board throughout shift.  Ensure that staff are aware of such.

            Periodically check with the Front Desk to review updates on housecount and arrivals.

            Review sales for previous day; resolve discrepancies with Accounting.  Track revenue against budget.

            Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.  Adjust schedules throughout the week to meet the business demands.

            Ensure that staff report to work as scheduled.  Document any late or absent employees.

            Coordinate breaks for staff.

            Assign work and side duties to staff in accordance with departmental procedures.  Communicate additions or changes to the assignments as they arise throughout the shift.  Identify situations, which compromise the department's standards and delegate these tasks.

            Monitor the preparation of station assignments, ensuring compliance to departmental standards.

            Conduct pre-shift meeting with staff and review all information pertinent to the day's business.

            Inspect grooming and attire of staff; rectify any deficiencies.

            Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.

            Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.

            Inspect table set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.

            Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order.  Direct respective personnel to rectify deficiencies.

            Ensure that the Host(ess) stand is clean, organized and stocked with designated supplies.

            Review the reservation book, pre-assign designated tables and follow up on all special requests.

            Ensure that specified amount of menus and wine lists are available and in good condition for each meal period.

            Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.

            Monitor and assist Host(ess) in greeting and escorting guests to their tables according to departmental procedures.  Ensure that tables are seated to best service the guests.

            Anticipate heavy business times and organize procedures to handle extended waiting lines.

            Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.  Promote positive guest relations at all times.

            Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.

            Monitor and handle guest complaints by following the six step procedures and ensuring guest satisfaction.

            Monitor guest reactions and confer frequently with service staff to ensure guest satisfaction.

            Check the status of all orders and ensure that they are delivered within designated timelines.

            Monitor and ensure that all tables are cleared and reset according to department procedures.

            Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.

            Assist restaurant staff with their job functions to ensure optimum service to guests.

            Answer outlet phone within 3 rings, using correct salutations and telephone etiquette.

            Access all functions of the P.O.S. system in accordance to specifications.  Restock journal tape and change ribbons as needed.

            Handle void checks in accordance with Accounting procedures.

            Assist servers with expediting problem payments.  Ensure all cashiering procedures are processed in compliance with Accounting standards.

            Issue manual checks when the system is down and ensure accountability of such.

            Run system-closing reports and ensure that all servers' checks are closed before they sign out.

            Ensure all closing duties for staff are completed before staff sign out.

            Conduct a 1-week formal training program on the required job functions with criterion expected and department orientation with new hires.  Conduct ongoing training with existing staff.

            Provide feedback to staff on their performance.  Handle disciplinary problems and counsel employees according to hotel standards.

            Foster and promote a cooperative working climate, maximizing productivity and employee morale.

            Respond to all pages by beeper promptly.

            Prepare and submit daily/weekly payroll and tip distribution records.

            Complete work orders for maintenance repairs and submit to Engineering.  Contact Engineering directly for urgent repairs.

            Document pertinent information in department logbook.

            Complete all paperwork and closing duties in accordance with departmental standards.

            Review status of assignments and any follow-up action with on-coming supervisor.

            Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

            All other duties as required.

    This list of essential functions is not exhaustive and may be supplemented as necessary.

    Other Standard Responsibilities -

    Experience -

    ·        Minimum three years’ experience as an F&B Manager,  preferably in a luxury or ultra-luxury environment.

    General Skills -

    ·        Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

    Technical Skills -

            Knowledge of various food service styles (i.e., French service, Russian service, tableside flambé service, butler style service)

            Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding

            Ability to compute basic mathematical calculations

            Familiarity with food and beverage cost controls.

            Basic computer skills

           

    Education or Certification –

    College degree in Hospitality Management preferred

    Language –

    ·        Required to speak, read and write English, with fluency in other languages preferred.

    Physical Requirements -

    ·        Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 50 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

     

    Others –

    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.



  • Just Posted

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Director of Restaurant Operations
  • Director of Restaurant Operations
  • Santa Fe, NM FULL_TIME
  • Essential Duties and Responsibilities: Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. Provide exceptional service and ensure guest satisfa...
  • 1 Month Ago

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Program Director (NM - Curry - Clovis Municipal Schools)
  • LifeWise Academy Support Center
  • Clovis, NM FULL_TIME
  • About Us LifeWise Academy is a released-time religious instruction program that exists to reach public school students with the gospel during school hours. Under released time law, students may be rel...
  • 5 Days Ago

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Sales Support
  • Elite Roofing Supply
  • Albuqueque, NM FULL_TIME
  • DescriptionAbout the Job:The Sales Support role at ERS (Elite Roofing Supply) entails actively engaging with customers and collaborating closely with both Inside and Outside Sales representatives at E...
  • 9 Days Ago

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Director of Sales
  • Holiday Inn Albuquerque
  • Albuquerque, NM FULL_TIME
  • Job Summary The Director of Sales has direct oversight of the sales and marketing operations for their assigend hotel. This role has the responsibility to achieve optimal occupancy and ADR growth to m...
  • 2 Months Ago

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SiteOps Area Operations Support Director
  • Meta
  • Los Lunas, NM FULL_TIME
  • Meta is seeking a SiteOps Data Center Operations Support Director to provide exceptional people, technical and operations leadership, in our West region. Our data centers are the foundation upon which...
  • 12 Days Ago

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Executive Director of Sales and Marketing
  • Johns Hopkins Health Plans
  • Job Summary Reporting to the VP & COO, the Exec Dir Sales & Marketing leads the organization’s marketing, communications...
  • 3/18/2024 12:00:00 AM

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Sales Director
  • OrePac Building Products
  • Job Title: Director of Moulding & Millwork Pay & FSLA Status: Competitive Compensation, D.O.E.; Salary exempt Regular Sc...
  • 3/17/2024 12:00:00 AM

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senior sales manager/director
  • Hireio, Inc.
  • Philadelphia, PA
  • We are an AI-driven robotics startup aimed at developing and promoting affordable autonomous lawn management robots and ...
  • 3/16/2024 12:00:00 AM

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Sr Sales Manager/Director, NAMER
  • Multiplier
  • New York, NY
  • Sr Sales Manager/Director, NAMER New York A BIT ABOUT US We're at the forefront of one of the most exciting evolutions o...
  • 3/16/2024 12:00:00 AM

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Strategic Executive Sales Director
  • Koch Davis
  • Bridgewater, MA
  • The Strategic Executive Sales Director will be responsible for developing and selling revenue generating opportunities w...
  • 3/16/2024 12:00:00 AM

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Executive Director of Sales
  • The Preserve Sporting Club & Residences
  • North Kingstown, RI
  • Overview Come Grow With Us! Pyramid Global Hospitalty is an industry leading and growing global hotel management company...
  • 3/15/2024 12:00:00 AM

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Executive Director, Spesolimab Sales & Marketing
  • Boehringer Ingelheim
  • Ridgefield, CT
  • **Description** The Executive Director (ED), of Spesolimab Sales and Marketing is responsible for leading and overseeing...
  • 3/15/2024 12:00:00 AM

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(Senior) Sales Manager/Director- Appliances Motors and Compressors
  • Midea America Corp
  • About Midea Group Midea America Corp. is one of the world’s largest home appliance brands, offering the most comprehensi...
  • 3/14/2024 12:00:00 AM

New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Support Director jobs
$149,782 to $200,669

Sales Support Director in Sacramento, CA
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Sales Support Director in Abilene, TX
The person with this role also needs to provide effective support for the administration of the store in achieving its sales goals.
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Sales Support Director in Bellingham, WA
Yes, PMs need to work with and support the sales force but more as consultants than full time participants.
December 02, 2019