Sales Support Manager jobs in Frankfort, KY

POSITION SUMMARY: Manage Peer Support Specialists. Implement and monitor therapeutic communities. This position would establish and maintain high quality peer driven services. Provide appropriate training, quality assurance, and monitor compliance with state regulations for the Peer Support Specialists employed with the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following is a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned below, and specific functions may change from time to time.

● Timekeeping and vacation coverage of peer support specialists

● Collaborate with Director of Peer Support Services for any scheduling changes

● Monitor Direct Time reports. Then work with Administrative supervisors to reduce barriers and increase availability

● Monitor and Evaluate Treatment Teams and Train accordingly

● Manage and compile Quality Audits for Services and Documentation

● Participate in all site replications

● Implement and Monitor Therapeutic Communities

● Participate in National Peer Recovery Alliance (NPRA) to build National Standards for the peer role

● Advocate for Peer Specialists at the Local, State, and National level to improve practices, and appropriate funding

● Explore alternative Peer Support Certifications and training qualifications for new certifications

● Evaluate Peer Services to ensure we are following best practices and adhering to state and federal standards as the Peer Support role evolves

● Work alongside Quality and Efficiency Manager to organize facility schedules to allow services and encounters to be completed with minimal overlap or errors

● Monitor and provide feedback Peer Support Team on Patient Outcomes: Consistency, trends, etc.

● Survey and compile reports based on Client feedback on services provided

● Advise and train on the multiple services to be delivered to clients

● Support teamwork efficiency and communication with all center staff

● Work closely with Billing Supervisors/Efficiency Manager to establish training needs for Peer Support

● Provide support and mentoring to Peer Support Specialists

● Evaluate accurate use of curriculum and materials; group leadership skills; documentation accuracy, quality, and timeliness; treatment team input

Perform other duties assigned

● Participate in staff and state regulatory training as required

● Maintain a valid driver’s license

EDUCATION/EXPERIENCE/CERTIFICATION:

● High School Diploma or GED

● Shall be a Kentucky Peer Support Specialist certified individual, and maintain the certification per the Kentucky regulations as defined in 908 KAR 2:220

● Appropriate State and Federal Clearances

● Provided direct client KPSS services for at least one year

● Use of curricular treatment materials

● Provided adequate input to a multidisciplinary treatment team

● Assisted clients from a 12-Step based perspective KNOWLEDGE/SKILLS/ABILITIES:

● Knowledge and understanding of recovery principles and recovery driven service system

● Knowledge of Federal, State and Municipal laws and/or regulations that regulate the treatment of alcoholism and drug addiction

● Knowledge and competency in problem solving, stress management, professional ethics and team building.

● Knowledge of group leadership and curriculum use in that service

● Knowledge of KPSS role in the treatment process and programs and ASAM Criteria

● Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description which are related to work being completed.

● Attention to detail, well organized, and manage multiple tasks

● Ability to prioritize work- and work-related responsibilities.

● Ability to interact with staff in a professional manner.

● Ability to maintain confidentiality and handle crisis situations in a calm and supportive manner

● Adequately maintaining recovery experience and the ability to help others do the same

● Adequate level of direct communication and relationship building with all center staff

● Ability to adequately document client services and staff interactions

WORKPLACE ENVIRONMENT AND ESSENTIAL PHYSICAL REQUIREMENTS

● Ability to sit and/or stand for long periods of time

● Ability to read detailed health records

● Ability to lift and carry up to 10 lbs.

● Ability to operate computer and other equipment in the office

● Must have sufficient mobility to move around the office and the community

DISCLAIMER: The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within the job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. ARC has the sole discretion to add or modify duties of the job and to designate other functions as essential at any time. The job description is not an employment agreement or contract.