Sales Support Manager manages the daily operations of the sales support function. Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Being a Sales Support Manager identifies and resolves operational issues. Implements promotional events to increase sales volume. Additionally, Sales Support Manager may resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs. Requires a bachelor's degree or equivalent. Typically reports to a director. The Sales Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Sales Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Account Manager
Reports to:
Business Unit Manager
Headquarters:
Savannah, GA
Job Location:
Remote
What we do at Dental Claim Support:
DCS is a dental revenue cycle management company that works with dentists, dental offices and DSOs in the United States. DCS empowers dental teams by integrating highly trained RCM experts and a unique technology framework to maximize profitability and catalyze growth. Our dental billing systems and processes allow our employees to work all aspects of the full revenue cycle system efficiently, to increase profits for dental practices and groups.
Position Summary:
Dental Claim Support is seeking a dynamic and results-driven Account Manager to oversee the insurance billing services provided to our clients, while facilitating solutions to clients revenue cycle management needs. As the primary management contact for key client accounts, the Account Manager is entrusted with leading a team of Account Specialists, Subcontractors, while leveraging vendor relationships in ensuring the successful delivery of revenue cycle management services. This role involves fostering strong client and workforce relationships, a focus on client satisfaction, a strategic approach to expanding our client base; while expanding revenue cycle management services to drive company growth.
How the Account Manager fits in:
The Account Manager is the pivotal connection between our revenue cycle management services, our clients, and our internal team. This role combines client-centric leadership, team and subcontractor management, revenue optimization, client growth and retention efforts, and a commitment to operational excellence. The Account Manager also contributes strategically to the department's goals, making them an essential linchpin in driving our organization's success, fostering growth, and maintaining high levels of client satisfaction.
In this role, you will:
Client Relationship Management:
Team and Subcontractor Management:
Leadership and Workforce Retention:
Revenue Cycle Management Strategy:
Client Growth and Retention:
Operational Excellence:
Cross-Departmental Communication:
Continuous Learning and Adaptation:
Project Management:
CRM Maintenance:
Success Criteria:
Growth:
Client Retention:
Workforce Retention:
Revenue Recognition:
Emulation of Core Values:
Customer Satisfaction:
Workforce Satisfaction:
Referrals:
Requirements:
Compensation:
$55,000 salary commensurate with experience
Benefits:
Our Company Values:
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