Sales Support Manager jobs in Indianapolis, IN

Role: As Post-Sales Support, you will guide our customers from order entry through complete shipment. Your goal is to create a positive customer experience by communicating in a timely, accurate manner with customers, Inside Sales, Outside Sales, Warehouse personnel, and Directors. You will be primarily responsible for the Post Sale management portion of the Lester Sales Process.

Status: Full time

Responsibilities:

• Enters and processes incoming customer orders in a timely manner
• Communicates with customer on all order updates (tracking and backorders) until order is completely shipped
• Logs all customer order updates in CRM
• Supports inside salespeople with communication to warehouse regarding orders shipped out of our warehouses
• Communicates with vendors to ensure proper order entry & accuracy for billing and monthly reconciliation
• Enters and processes customer return requests or address any quality issues that need to be communicated with manufacturer.
• Maintains up to date pricing in CRM database
• Expands knowledge by participating in educational opportunities
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments
• Sends price increases/price files to customers
• Answers phones and direct calls to appropriate party
• Tracks and reconciles daily UPS/Freight charges
• Actively promotes and onboards customer to EDI (electronic ordering)

SKILLS & QUALIFICATIONS:

• Excellent verbal & written communication skills
• Dependability
• Customer service oriented
• Attention to detail
• Organizational skills for managing different customer cases simultaneously
• Ability to multitask, prioritize and manage time effectively
• Ability to work well in a fast-paced environment
• Confidentiality
• Ability to perform as part of a team
• Conflict resolution for dealing with challenging customer cases
• Data entry skills for accurately updating customer orders and records

QUALIFICATIONS:

• Proficiency is MS Office and CRM software
• Legally eligible to work in the United States
• High school diploma or equivalent