Sales Support Representative jobs in North Las Vegas, NV

Concierge Call Center Representative Job Summary:

The primary function of the Concierge Call Center Representative is to deliver excellent customer service to internal and external customers as an extension of all service locations within Kenworth Sales Company. Coordinate delivery of detailed breakdown status reports and information from our service departments to the customer on a scheduled and as needed basis. Field inbound calls from Paccar Premier Care and act as the liaison between the customer, Premier Care, and the Service Department, initiating mobile and in-shop services as well as towing as the situation requires. Provide parts support to customers and shops on an as needed basis. 
 

**Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
 

Concierge Call Center Representative Duties and Responsibilities:

Concierge Call Center Representative Qualifications:

Excellent customer service and interaction skills. Ability to read and comprehend instructions and information. Ability to gather and share detailed information quickly and accurately. High school diploma or the equivalent.  Experience in the transportation industry a plus. Excellent communication and problem-solving skills.  Ability to manage occasional stressful interactions diplomatically and professionally. Professional personal appearance.