Sales Support Supervisor jobs in Clearwater, FL

Dependency Case Manager Supervisor

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.
• Health Insurance: Choose from three comprehensive Florida Blue health insurance plans to keep you and your family covered.
• Dental Plan: Enjoy an employer-paid dental plan for our valued employees.
• Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.
• Well-Being Program: Stay healthy and engaged with our highly interactive well-being program.
• Paid Time Off (PTO): Relax and recharge with our generous PTO plan. You can even earn three additional days per plan year!
• Bereavement Leave: We offer 3 paid days of bereavement leave annually to ease the burden during a family member's passing.
• Paid Holidays: Enjoy the 12 holidays without the worry of receiving a paycheck (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!
• 401k Plan with Matching: Secure your financial future with our 401k plan and employer matching.
• Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Employee Assistance Program (EAP), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Position Summary:

This is a professional exempt position, responsible for providing supervision to case management staff delivering protective services, foster care and adoption related services within CBC. The supervision will focus on the safety and permanency of the children and attainment of specific performance standards and outcomes.

Essential Duties:

• Provide direct supervision, training, and performance management to case managers; Provide effective role modeling and face-to-face supervision monthly to each case manager and weekly to the unit. Foster professional growth, personal initiative, and shared decision-making. 30%
• Assist the Director with the administrative oversight, quality control, and fiscal management according to Agency and/or CBC policy and procedure. 5%
• Advocate for CBC and the children and families it serves and assist in and support public relations efforts. 5%
• Assist in ensuring that quality standards are met and reviewed annually, follow policy and procedures of administrative codes, CBC, and agencies, abide by the CBC Incident Reporting procedures and Agency Incident Reporting policy and procedure as applicable, and oversee development and maintenance of appropriate documentation and concurrent planning in accordance with administrative regulation and according to Agency and/or CBC policy and procedure. 5%
• Assist with the supervision and the delivery of reports through the management information system and as required by the contract. 5%
• Attend and participate in staffing reviews, administrative reviews/staffing's, judicial reviews, permanency staffing's, school staffing's, CPT staffing's, meetings, etc., on an as needed basis and to monitor quality assurance issues. 20%
• Complete assigned paperwork in compliance with standards, including time sheets, mileage logs, leave requests, employees performance reviews, client records, client appointments and management information system. 10%
• Provide quality services to clients and families as evidenced by assessment of services and the quality improvement system. 10%
• Intervene and assist Agency/CBC staff in crisis situations, as necessary. 5%
• Participate in on call rotation. 5%

Other Duties:

• Attend and participate in professional development training for professional growth as developed by the Agency/CBC, as required by the state of Florida and in accordance with Agency policy and procedures As Needed
• Report any acts, incidents or conditions that reflect the possibility of inappropriate youth-to-youth or staff-to-youth relationships and any use of physical force and all unusual incidents As Needed

Qualifications:

Education: Bachelors Degree from an accredited university required. Masters degree preferred and may substitute for two of the required years experience. Must have child welfare certification.

Experience: Four years directly relevant experience required, and three years leadership/supervision experience required.

Licensure, Certification, and/or Registration: Must have child welfare certification. Valid drivers license.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:

• Build and maintain a strong team that is positive and committed to the FSS mission
• Understand and commit to the FSS mission
• Use methods of compiling, organizing and analyzing data
• Creatively solve problems and deal with a variety of variables with minimal direction
• Perform crisis intervention and problem-solving techniques
• Utilize Microsoft Office programs and other child welfare-related data systems
• Read and interpret legal and medical documents.
• Communicate effectively.
• Write reports and correspondence.
• Speak effectively before small and large groups.
• Calculate figures, amounts, and percentages.
• Solve problems and deal with a variety of variables with a minimum of direction.
• Interpret a variety of instructions furnished in written or oral form.
• Perform at a high level of autonomy or with minimal supervision.
• Awareness of cultural diversity.

Knowledge of:

• Florida child welfare statutes
• FSFN
• Court system and documentation
• Conflict resolution
• Community resources

Other Requirements:

• Clear a Level II background screening.
• Clear a reference check.
• Clear a local background check from the County in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear a Motor Vehicles Records check and must be insurable under the company’s automobile policy.
• Provide copy of automobile insurance.
• Provide proof ofand maintain a minimum personal auto liability insurance level $100,000/$300,000 if deemed to be a driving risk.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).

Family Support Services team members follow 5 core values:

Partnership: At FSS, a belief that we are better together is core to who we are. Partnership is an essential component of a healthy system of care. Our team is committed to a respectful, open-minded, collaborative approach to co-creating solutions with the community. This extends to the children and families we serve as well.

Excellence: FSS challenges ourselves to always strive for better on behalf of those we serve. We foster innovative practices, encourage continuous quality improvement, and engage in strategic planning with our partners to achieve the highest possible outcomes for children, families, and the community.

Accountability: FSS recognizes our leadership role within the system of care and strives to be accountable to the community by being trustworthy partners. FSS is committed to ethical and transparent practices, and to operate with integrity as we pursue positive outcomes.

Compassion: We recognize that we often meet families at their most challenging moment and people are more than the sum of their circumstances. We provide trauma-sensitive care for the children and families in our system to reach their full potential. We embrace a service leadership approach and commit to finding the strengths in everyone we encounter while we foster resiliency.

Equity: Equity goes beyond the fair treatment of all people. For FSS, equity is the commitment to recognize the social justice issues intrinsic to our work with marginalized communities. We strive to amplify the voices of individuals and families impacted by poverty, racism, and discrimination in any form. We obligate ourselves to a belief that none of these factors should be a predictor of child welfare involvement or outcomes.

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at c6.hr@fssnf.org.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• leadership/supervision: 3 years (Required)
• child welfare related: 4 years (Required)

License/Certification:

• Florida Child Welfare Certification (Required)

Work Location: Hybrid remote in Largo, FL 33771