Sales Support Supervisor jobs in Texas

F
Mansion Front Desk Supervisor
  • Front Desk Supervisor
  • Dallas, TX FULL_TIME
  • Job summary -
    • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)
    The following are specific responsibilities and contributions critical to the successful performance of the position:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house counts and expected arrivals/departures/ VIPs.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
    • Access all functions of the computer system.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
    • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
    • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
    • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
    • Ensure that staff report to work as scheduled. Document any late or absent employees.
    • Coordinate breaks for staff.
    • Assign work duties to staff.
    • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
    • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.
    • Monitor the hotel front entrance and resolve any congested situations.
    • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
    • Monitor communication logs and ensure that guest requests are followed up within minutes.
    • Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
    • Monitor guest mail and ensure that it is processed according to procedures.
    • Monitor and ensure that express checkouts are processed through the system.
    • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
    • Ensure security of guestroom access.
    • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
    • Contracted banks
    • Shortages/overages
    • Late charges
    • Petty cash/paid outs
    • Adjustments
    • Posting charges
    • Making change for guests
    • Cashing personal/travelers checks
    • Payment methods/processing
    • Settling accounts
    • Closing reports
    • Cashier reports
    • Balancing receipts
    • Dropping receipts
    • Securing banks
    • Review previous night's no-shows, verify, and ensure billing of such.
    • Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
    • Assist staff with expediting problem payments.
    • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
    This list of essential functions is not exhaustive and may be supplemented, as necessary.

    Other Standard Responsibilities -
    Experience -
    • Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel

    General Skills -
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
     Technical Skills -
    • Ability to communicate (verbal and written) in English with co-workers, guests, and management.
    • Working knowledge of MS Word, Excel
    • Knowledge of PMS and hotel point of sales systems.
    • Ability to stand for prolonged periods of time.

    Education or Certification -
    • High school diploma

    Language -
    • Required to speak, read, and write English, with fluency in other languages preferred.
    Physical Requirements -
    • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

    Others –
    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

  • 1 Day Ago

C
Consumer Support Representative
  • Cellular Sales
  • League, TX OTHER
  • Cellular Sales Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career...
  • 1 Month Ago

M
Production Supervisor
  • M1 Support Services
  • Wichita Falls, TX FULL_TIME
  • PRODUCTION SUPERVISOR Location Wichita Falls, TX Job Posting No 111248 you Start Date ASAP Contract Sheppard Aircraft Maintenance Salary Range DOE Posting Date 07/17/2023 Union No FLSA Status Exempt S...
  • 20 Days Ago

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Expediting Supervisor
  • U.S. Legal Support
  • Houston, TX FULL_TIME
  • The general duties as a Customer Service Assistant for U.S. Legal Support include acting as a liaison of support for both Customer Service and Expediting. Essential Job Functions:Employee ManagementMo...
  • 11 Days Ago

T
MAINTENANCE SUPERVISOR
  • Tampico USA Sales, Inc
  • Palestine, TX FULL_TIME
  • Tampico Bottling Company, a growing company with corporate offices in Chicago, has an immediate opportunity for a Maintenance SupervisorABOUT US: Bottling Irresistible – Discover Flavors of Fun!Here a...
  • 28 Days Ago

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Airport Customer Service Supervisor
  • GAT Airline Ground Support
  • Austin, TX FULL_TIME
  • GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
  • 21 Days Ago

F
Inside Sales Representative
  • Fortis
  • Novi, MI
  • Inside Sales Representative- Sales consultants are responsible for identifying, prospecting, consulting, and closing new...
  • 3/29/2024 12:00:00 AM

H
Whole Sales Assistant
  • Hedaya Home
  • Elizabeth, NJ
  • Company Description Hedaya Home is a leading supplier of bed, bath, and kitchen soft home products with over 50 years of...
  • 3/29/2024 12:00:00 AM

W
Sales Support Supervisor
  • Wyld
  • Ridgefield, NJ
  • Headquartered in the Pacific Northwest, Wyld produces the best Cannabis tasting edibles and beverages on the market usin...
  • 3/28/2024 12:00:00 AM

O
Field Inventory Logistics & Sales Support Supervisor, Orthopedics
  • Orthofix Ltd
  • Lewisville, TX
  • Come join our global team of dedicated professionals who through their extraordinary efforts demonstrate every day their...
  • 3/28/2024 12:00:00 AM

C
Group Sales Event Coordinator
  • Cedar Fair LP
  • Allentown, PA
  • **Group Sales Event Coordinator** CAROUSEL_PARAGRAPH * Allentown, Pennsylvania * Group Sales * 12918 ** Share Job** ** J...
  • 3/28/2024 12:00:00 AM

H
Instructional Designer - Remote
  • HD Supply
  • Jacksonville, FL
  • Must reside in the state(s) specified above. This position is only open to residents in the state(s) specified above. Pr...
  • 3/28/2024 12:00:00 AM

I
Field Inventory Management Specialist - Seattle, WA
  • IQVIA, Inc.
  • Seattle, WA
  • **This is a Pipeline Job Posting to collect resumes for an opportunity ** At IQVIA, we are committed to building a diver...
  • 3/26/2024 12:00:00 AM

B
Sales Support Specialist (Intl)
  • Baldor Electric Co.
  • Fort Smith, AR
  • **Sales Support Specialist (Intl)** Location Fort Smith, Arkansas, USA Full-Time Regular/Permanent JOB DESCRIPTION **Sal...
  • 3/25/2024 12:00:00 AM

Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast. Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Sales Support Supervisor jobs
$86,662 to $122,662