Sales Technician jobs in Ellicott City, MD
Recently Added Sales Technician jobs
- Cellular Sales
-
Parkville, MD
OTHER
-
Cellular Sales
IT Field Support Technician
ClassificationNon-Exempt
Reports toIT Field Support Supervisor
JOB DESCRIPTION
Summary/ObjectiveWorks under general supervision of the IT Field Support Supervisor. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the end users through the Support Service Desk.
Essential Functions
- Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
- Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems
- Logs and tracks issues using problem management database, and maintains history records and related problem documentation
- Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
- Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
- Brainstorms with team members to resolve more complex problems and escalates difficult issues to Senior Technician for more technical assistance
- Keep peers / manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
- Learns current inter-company retail software systems and aid current IT team in support and troubleshooting
- Coordinates preventative maintenance and vendor services as necessary
- Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
- Oral Communication: Shaping and expressing ideas and information in an effective manner.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
- Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
- Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
- HS diploma
- Minimum 3 years verifiable technology remote support
- Two or four year degree
- Industry certifications a plus
- Understanding of ITIL
- Ability to deal with stress and changing priorities
- Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize
- Excellent interpersonal skills with the ability to work both independently and as part of a team
- Strong troubleshooting skills
- 2 Months Ago
Competencies
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job is in a store/retail environment
Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift up to 75 lbs. Must be able to drive.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are typically Monday through Friday, but will also include daytime non Monday through Friday, nights and weekends, rotating or changing shift, or retail schedule/hours.
Travel50%
Required Education and Experience
Preferred Education and Experience
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$23-$31 an hour
- Fire-X Sales & Service
-
Hagerstown, MD
FULL_TIME
- Fire-X Sales and Service Corp located in Hagerstown, MD is an industry leader in the installation and servicing of specialized fire suppression systems and portable fire extinguishers. We are expandin...
- 1 Day Ago
- BENS TIRE SALES INC
-
Joppa, MD
FULL_TIME
- Benefits: Company parties Competitive salary Employee discounts Free uniforms Paid time off Training & development Benefits/Perks Careers Advancement Opportunities Flexible Scheduling Competitive Comp...
- 1 Month Ago
- 3 Day Blinds (Sales Support)
-
Columbia, MD
FULL_TIME
- WHAT'S IN IT FOR YOU You’ll receive competitive pay and benefits including medical, dental, vision, time off with pay and a 401(k) plan with a degree of employer matching. You will receive paid traini...
- 19 Days Ago
- 3 Day Blinds (Sales Support)
-
Columbia, MD
FULL_TIME
- The Installation Technician performs a variety of duties, including installation of custom window shades, blinds, shutters and wood cornices as well as perform technical measures of client windows and...
- 21 Days Ago
- CRITICAL CARE TECHNICIAN in Baltimore, MD - LifeBridge Health
-
Baltimore, MD
FULL_TIME
- Summary Position Summary: Under the supervision of the RN provides age-appropriate care. Unified by the core purpose of creating a healthier community one person at a time, the members of the Division...
- 18 Days Ago
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- Ellicott City, MD
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0 Sales Technician jobs found in Ellicott City, MD area
- Havtech
-
Columbia, MD
- Account Manager-Air Distribution Havtech’s growing Air Distribution Department is in search of an Account Manager to joi...
- 4/24/2024 12:00:00 AM
- Richstone Surfaces
-
Washington, DC
- About The Company Richstone Surfaces is a family-owned and operated business that started in 2007 focused on high-qualit...
- 4/24/2024 12:00:00 AM
- TOLIN FACILITY SERVICES
-
Chevy Chase, MD
- Job Description Job Description Company Overview: Service Logic is the nation’s largest independent HVAC service company...
- 4/23/2024 12:00:00 AM
- Octopus Energy
-
Essex, MD
- Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and w...
- 4/23/2024 12:00:00 AM
- Electrical Contractor
-
Laurel, MD
- Job Description Job Description The primary responsibilities of Account Managers are to foster client relationships, wor...
- 4/22/2024 12:00:00 AM
- Ichgcp
-
Potomac, MD
- **Associate Sales Consultant - Medical Device Sales Support - Great Falls, MT FYA01765** **IQVIA Holdings Inc.** ****Var...
- 4/22/2024 12:00:00 AM
- 1-800 Water Damage
-
Gambrills, MD
- Technician Full Time Gambrills Company Overview 1-800 WATER DAMAGE is a trusted property restoration company serving cus...
- 4/20/2024 12:00:00 AM
- Dispatch, LLC
-
Baltimore, MD
- **Territory Sales Manager - Baltimore, MD (Remote)** Baltimore, MD **ABOUT THE ROLE** We're looking for an enthusiastic ...
- 4/20/2024 12:00:00 AM
About Ellicott City, Maryland
were up 1.5% from a year ago