SB Financial Services Manager jobs in Des Moines, IA

Financial Services Quality Assurance Coordinator

Do you pay great attention to detail and have strong organizational and time management skills? Do you like to think outside the box and improve processes? If so, this Financial Services Quality Assurance Coordinator opportunity could be a great fit for you!

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, vehicles, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You’ll Do: As a Quality Assurance Coordinator, you will review operational tasks completed within our Life, Annuity, and Wealth Management operations teams to ensure all transactions are processed correctly. You will be responsible for identifying defect trends and process enhancements that result in defect reduction. No two days are the same, so it’s important to be adaptable and flexible. You will also:

• Ensure all transactions through the Life, Annuity, and Wealth Management operations teams are processed correctly for an improved client-member and agent/advisor experience.
• Ensure established procedures are being utilized and followed. Where appropriate, raise awareness of required updates.
• Participate in daily team huddles on key activities and expectations of review tasks to be completed.
• Contribute to calibration sessions with the QA team to ensure scoring consistency and review proficiency.
• Assist in the QA team review of monthly QA results.
• Update job knowledge by studying trends in and developments in quality management; participating in education opportunities; reading professional publications; maintain networks in professional organizations.

What It Takes to Join Our Team:

• College degree or equivalent plus 2 years in an operations processing role in financial services or other regulated industry required.
• Analytical, problem solving, decision-making, and organizational skills required.
• Experience with implementing operational processes.
• Strong attention to detail.
• Ability to adapt quickly to changes.
• Excellent communication skills (verbal and written) and can effectively communicate complex, abstract ideas.
• Ability to work from our office in West Des Moines, Iowa.

What We Offer You: When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener!

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.