SB Financial Services Manager jobs in Wilmington, DE

SB Financial Services Manager manages and directs small business financial service activities. Develops sales and servicing plans to enhance client relations and portfolio growth. Being an SB Financial Services Manager requires a bachelor's degree. Typically reports to a top management. The SB Financial Services Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an SB Financial Services Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Fraud Client Services Representative (Preferred-SB ATM Fraud)
  • OneTen
  • Newark, DE FULL_TIME
  • This role is responsible for the resolution of multi-product fraud related client requests by answering calls, chats or emails in an inbound contact center. These individuals work in a fast paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance and look for opportunities to deepen relationships through digital solutions.

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. 

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. 
     
    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. 
     
    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.  Join us!

    Job Description:
    This role is responsible for the resolution of multi-product fraud related client requests by answering calls, chats or emails in an inbound contact center. These individuals work in a fast paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance and look for opportunities to deepen relationships through digital solutions.

    A Client Service Representative (responsibilities):
    • Identifies client needs and recommends solutions when fraud has been identified 
    • Records data captured during client interactions accurately 
    • Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis 
    • Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
    • Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls

    Schedule/Hours:

    5:00a-1:30p Sun-Thurs

    You’re a person who (required skills):
    • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives.
    • Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.
    • Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule. 
    • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.
    • Communicates effectively and confidently with all clients to make their financial lives better.
    • Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.
    • Is comfortable receiving ongoing performance feedback and coaching.
    • Has the ability to learn and adapt to new information and technology platforms.
    • Has at least an intermediate level of proficiency with computers and current technology.
    • Has 1 years of customer/client service experience, including experience handling difficult client situations. 

    You’ll be even more prepared if you have (desired skills):
    • 1 years of experience in the banking/financial industry.
    • 2 years of experience working in a client service capacity.

    Skills Used in this Role:
    • Customer Service
    • Customer Focus
    • Active Listening
    • Multitasking
    • Critical Thinking
    • Oral Communication
    • Learning Agility
    • Time Management
    • Consumer Products and Solutions
    • Credit Risk

  • 18 Days Ago

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Financial Services Advisor
  • Paul Mitchell Schools
  • Newark, DE FULL_TIME
  • JOIN OUR TEAM! PAUL MITCHELL THE SCHOOL DELAWARE IS LOOKING FINANCIAL SERVICES ADVISOR JOB SUMMARY AND OBJECTIVE The Financial Services Advisor is responsible for providing excellent customer service ...
  • 9 Days Ago

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Financial Services Specialist II
  • S&T Bank
  • Downingtown, PA FULL_TIME
  • Downingtown: 4 Brandywine Avenue, Downingtown, PA 19335Work Days and Expected Hours:Monday-Friday: 8:00 AM to 5:00 PM(Additional hours as necessary to meet the objectives of the department).Function: ...
  • 28 Days Ago

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Scrum Master - Financial Services
  • B10 Wells Fargo Bank, N. A.
  • Westlake, TX FULL_TIME
  • Wells Fargo will only consider candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future ...
  • 1 Month Ago

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Personal Banker, Onsite
  • Discover Financial Services
  • Greenwood, DE FULL_TIME
  • Discover. A brighter future. With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. A...
  • 20 Days Ago

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Credit Card Customer Service
  • Discover Financial Services
  • Newark, DE OTHER
  • Discover. A brighter future. We offer 100% remote, combo, or on site - it’s your choice! And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cov...
  • 3 Days Ago

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0 SB Financial Services Manager jobs found in Wilmington, DE area

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Associate Roving Personal Banker - Roving Brandywine Valley
  • WELLS FARGO BANK
  • Wilmington, DE
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/28/2024 12:00:00 AM

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Personal Banker
  • PNC Financial Services Group, Inc.
  • Wilmington, DE
  • Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Examiner-Joint Committee Specialist) 12 MONTH ROSTER 'AMENDED'
  • Department Of The Treasury
  • Newark, DE
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I)DIVISION? A description of the business units can be found at: h...
  • 3/27/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) - Direct Hire - Incentive eligible-AMENDED
  • Department Of The Treasury
  • Newark, DE
  • Duties WHAT ARE THE APPEALS (AP), LARGE BUSINESS AND INTERNATIONAL (LB&I), SMALL BUSINESS SELF-EMPLOYED (SB/SE) AND TAX ...
  • 3/27/2024 12:00:00 AM

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Financial Services Professional - Hybrid Experience
  • Bankers Life
  • Wilmington, DE
  • Financial Services Professional - Hybrid Experience Location: Wilmington, NC, United States Job Category: Financial Repr...
  • 3/26/2024 12:00:00 AM

T
Sr Manager, Finance, BSL North America
  • Thermo Fisher Scientific
  • Swedesboro, NJ
  • Job Description Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenu...
  • 3/26/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER 'AMENDED'
  • Department Of The Treasury
  • Newark, DE
  • Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
  • 3/25/2024 12:00:00 AM

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AML/KYC Analyst (pay at: $31/h)
  • Russell Tobin
  • Wilmington, DE
  • Job Description Job Description Large company within the Financial Industry is seeking someone with 3+ AML/KYC experienc...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 17.0 square miles (44 km2). Of that, 10.9 square miles (28 km2) is land and 6.2 square miles (16 km2) is water. The total area is 36.25% water. The city sits at the confluence of the Christina River and the Delaware River, about 33 miles (53 km) southwest of Philadelphia. Wilmington Train Station, one of the southernmost stops on Philadelphia's SEPTA rail transportation system, is also served by Northeast Corridor Amtrak passenger trains. Wilmington is served by I-95 and I-495 within city limits. In addition, the twin-s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for SB Financial Services Manager jobs
$177,167 to $241,341
Wilmington, Delaware area prices
were up 1.0% from a year ago

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Visit the SB Financial Services website to access your investment accounts or for more information on SB Financial Services.
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