In this role, the Order Fulfillment / Customer Service Representative will be responsible for providing customer service to Lottery Customers over the phone, as well as packing / processing orders and returns.
Additional warehouse-related work as required. This would include restocking pick shelves, moving pallets, and other inventory-related duties.
They will be responsible for handling Lottery-related questions and / or problems encountered, resulting in maximum sales of tickets through professional and thorough sales techniques.
Education
Must have a high school diploma or equivalency.
Years of Related Experience
Years of experience
Position Requirements / Qualifications :
High school diploma or equivalent
Customer Service experience preferred.
Advanced understanding of telephone sales principles and techniques
Forklift / Pallet jack experience is a plus.
Skills / Abilities :
Good written and verbal communication skills
Basic computer skills
Able to lift 25lbs consistently.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, SG ) are engaged in highly regulated gaming and lottery businesses.
As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.
In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.
As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence / background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job.
The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
Last updated : 2024-03-02
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