Security Director jobs in Pittsburgh, PA

Director of Security Operations - Pittsburgh, PA

About Us:

Metro One LPSG is the U.S. leader in providing dedicated security and loss prevention services to national clients.

We are a rapidly growing organization transforming the contract security industry and we need talented, committed, and determined individuals to help us carry out our mission. Our environment is dynamic, committed to “dedicated service delivery” to our clients and a “best in class” employee experience for our thousands of security and LP officers.

Summary:

As the Director of Security Operations, you’ll play a pivotal role in ensuring the safety of employees, clients, and assets within your region. This role involves far more than managing day-to-day operations; you’ll be a key leader, responsible for evaluating current operational protocols, enhancing security measures, and building a high-performing team that consistently exceeds expectations.

In this role, you’ll oversee a geographic territory, engaging in client relations, site visits, staff training, and development. You’ll also handle critical operational areas like payroll, recruiting, and compliance. Through your leadership, you’ll empower your team with the training, tools, and support needed to deliver exceptional service and uphold Metro One’s commitment to excellence.

Key Responsibilities:

• Oversee daily security operations within your assigned region, ensuring quality and responsiveness.
• Build, lead, and support a top-tier team by recruiting, orienting, and training security personnel to adhere to security and loss prevention protocols.
• Establish and maintain key performance metrics (KPIs) aligned with company standards, focusing on metrics like overtime and staffing needs.
• Develop, implement, and refine loss prevention policies, procedures, and strategies to enhance operational success.
• Manage security budgets, monitor expenses, and address any discrepancies to optimize financial and operational efficiency.
• Collaborate with client managers to assess needs, customize security solutions, and strengthen client partnerships.
• Lead strategic security planning for events, operational changes, and potential high-risk situations.
• Ensure compliance with company policies, regulatory requirements, and industry standards across all operations.
• Conduct regular audits and prepare insightful reports on security measures and loss prevention performance, presenting actionable recommendations to clients.
• Analyze operational data to identify areas for improvement, including the adoption of new technology and processes.
• Mentor and train supervisors on essential tools like Kronos, with regular follow-up training for continued development.

Requirements:

• 5 years of experience in Security Operations
• 5 years of experience in Client Operations.
• Proven ability to manage, motivate, and lead a team of security officers.
• Experience with Kronos or similar workforce management systems (preferred).
• Ability to travel regularly throughout the assigned market.
• Must be willing to participate in the company’s pre-employment screening process and continuously meet any applicable State, County, and Municipal requirements

Pay & Benefits:

• Competitive Salary: We offer a salary that reflects your experience and expertise.
• Growth Opportunities: At Metro One, your career can grow as quickly as you’re ready to take it to the next level.
• Comprehensive Benefits: Including 401(k), Health, Dental, and Vision insurance.

Metro One LPSG is an Equal Opportunity Employer committed to embrace diversity.