Select Customer Relationship Manager jobs in Atlanta, GA

Apply Job Type Full-time Description

Join our dynamic team as a Customer Relationship Representative, known internally as "National Accounts Specialist" and step into a pivotal role within our National Accounts team.

We're looking for someone who thrives on building strong relationships and ensuring seamless communication between National Accounts Agents and our valued clients.

Your primary responsibility will be to ensure that every pickup and delivery appointment is meticulously scheduled, guaranteeing correct transit times and handling any issues that arise during transit or at the shipper / receiver.

You'll also play a crucial role in maintaining our high levels of customer satisfaction by addressing concerns promptly and efficiently.

If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and enjoy being a key player in a dynamic team, we want to hear from you! Join us in making a difference and shaping the future of logistics.

Essential Job Duties

• Cultivate and maintain strong client relationships to understand their needs and deliver exceptional service, ensuring their satisfaction every step of the way
• Utilize EDI systems to monitor load tenders, accepting or rejecting them based on agreed rates and commitments
• Coordinate pickup and delivery appointments for National Accounts loads, factoring in transit times and other variables to ensure smooth logistics
• Handle any logistical challenges or issues that may occur during shipping or delivery
• Process claims and accessorial requests promptly and accurately
• Maintain transportation tariffs and oversee dispatch status documentation electronically
• Generate daily reporting information to terminals and customers
• Run daily excel reports to monitor freight tracking for each National account
• Handle Overages, Shortages, and Damages reporting to the appropriate claims departments for disposition
• Provide after-hours on-call assistance and direction to dispatch
• Give direction to dispatch after careful evaluation of issues that arise; accidents, problems loading / unloading, etc.
• Monitor and respond to correspondence with agents
• Undertake additional tasks as needed to support our National Accounts customers, contributing to our overall success

Requirements

Required Qualifications

• 1 years of experience in a customer service or administrative position
• 1 years of logistics experience
• High school diploma or equivalent
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
• Strong typing skills and technically savvy
• Customer service oriented
• Strong organizational and time management skills
• Strong analytical and problem-solving skills
• Ability to efficiently pivot from one task to another and reprioritize throughout the day
• Ability to read, speak, write, and understand English in a professional manner

What's in it for me?

• Paid on a weekly basis!
• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• 401K Employer Match
• Paid Vacation
• 8 Paid Holidays
• Employee Referral Bonus Program ($500)

Schedule

In-Person, On-Site

Monday - Friday, can choose between 8 : 00am-5 : 00pm

Location Address

665 Highway 74 South, Peachtree City, GA 30269

This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate.

Employees may experience swings in work-related demands of this position.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear.

The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend.

The employee must frequently lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The position often requires sitting for long periods of time in front of a computer.

We have always been & will always be a family business. When a person partners with The Evans Network, they become a part of our family.

That was the belief of our founder, Albert L. Evans, Sr. Founded in 1939 in Pottsville PA, the company has evolved into the largest Intermodal Drayage provider in the United States.

As of today, expanded operations include Truckload, Flatbed, LTL / Final Mile and transportation / logistics services.

Salary Description $18-$20 per hour

Last updated : 2024-04-23