Select Customer Relationship Manager jobs in Mcallen, TX

Description

PRIMARY OBJECTIVE OF POSITION

The primary objective of this position is business development, origination, underwriting, processing, documentation, monitoring, and servicing of 1 to 4 family – small investor properties (B1-4) portfolio in order to best serve the credit union and its members. Tasks include interviewing, promoting products, making recommendations, analyzing applicant’s business plan and credit worthiness operating within lending authority limits. 

ESSENTIAL JOB FUNCTIONS

• Interview B1-4 (1 to 4 family small investor properties) members requesting MBL services and input loan data to the system.
• Review the analysis of financial statements, tax returns and other pertinent member business information to determine repayment ability and viability of and status of business.
• Coordinate appraisal and analysis to ensure compliance with any governing regulation and internal policies.
• Formulate opinion as to loan decision, document, and approve or disapprove loans within designated lending authority.
• Ensure the protection of the credit union’s interest in matters of adequate documentation and adherence to policies and the various laws and regulations applicable. Files all pertinent documents to ensure the safety of member business loans.
• Insure proper recording of loan documentation.
• Execute loan extensions and change of loan agreements upon proper approval.
• Manage collection and loan workout processes within the B1-4 portfolio for small investor properties when necessary.
• Establish routine call program for members in the B1-4 portfolio for review of accounts as well as marketing and business development.
• Have a complete knowledge of and ensure compliance with all laws and regulations governing the origination, processing, closing and collecting of B1-4 accounts.
• Cross sell credit union services.
• All other duties as assigned.

RELATIONSHIPS AND CONTACTS

Supervise Approximately:  None

Reports To:  SVP Member Business Services

Contacts:  Frequent contact with members face-to-face and by telephone.  Tact and diplomacy are paramount to success of position.

Qualifications

EDUCATION

• Bachelors Degree

EXPERIENCE

• Five years financial institution and/or accounting experience.
• Experience must include two years business lending, investment property or mortgage real estate experience.
• Must be literate in Excel, Word and the Internet. Must possess good written and verbal communication skills.   Must possess the ability to learn the credit union member data system as well as the phone system.  Must possess a valid Texas driver’s license, means of transportation and be able to travel independently.

PHYSICAL REQUIREMENTS

Position involves wrist/hand manipulation; frequent viewing of computer monitor; restriction to workstation for extended periods of time.

EQUIPMENT SKILLS

Personal computer with windows environment, scanner, calculator, copy machine.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as detailed description of all work requirements that may be inherent in the job.