Senior Operations Manager jobs in Vermont

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40 resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Mt. Snow Hospitality & Mt. Snow Property Management is the premier property management company in the Deerfield Valley, providing comprehensive management services to both homeowner associations as well as individual homeowners renting their properties on a short term basis. 

The Senior Manager of Lodging Operations/General Manager of Grand Summit Hospitality is responsible for the day to day operations of the Grand Summit Hotel and Mt. Snow Property Management.  The operations supports vacation rentals and associations operations. The Sr. Manager is charged with overseeing the team on delivering high quality experiences to owners and guests of our managed communities by supporting internal stakeholders.  In a resort environment we operate as a full community providing full services that includes creating an “Experience of a Lifetime” for our guests and owners.  This includes focus on standards and procedures for daily operational management critical in-resort relationships include: Front Office Operations, Property and Association Operations, Housekeeping Operations and the overall care and upkeep of the Grand Summit Hotel. 

Job Responsibilities:

• Oversee the management and administration of Departmental Managers focused on exceptional guest and employee experiences, including MOD and Night Operations, Property Management, Valet
• Work directly with other Resort Departments in the Valley and On Mountain to provide quick, efficient, and safe services needed for their operations.

• Drive our talent and DEI philosophy Hire; train, develop a leadership team and Guest Service management staff.
• Develop and oversee the budgeting process and capital planning for all departments reporting up to the position.
• Establish annual goals and responsibilities for direct reporting team, track progress towards goals and monitor achievement of goals.
• Support further development of a collective team and systems that build and maintain relationships with homeowners, boards and associations.

Job Requirements:

• 5 years in hospitality or property management with experience leading multiple mid-level managers who each have multiple reports.  Qualified candidates will be able to draw on knowledge leading multiple teams in a multi-property resort setting, preferably with individually deeded properties and an HOA component.
• Proven track record of delivering a successful strategies, plans, and programs based on competitive analysis, industry trends, and best practices, emerging technologies, and the company’s vision.
• Demonstrated strategic and analytical decision-making skills supporting a holistic, ecosystem perspective to developing people. Able to assess processes and outcomes by establishing solid metrics of performance.
• Strong leadership presence with a proven ability to influence and interact with cross functional leadership and teams.  Excellent verbal, written, storytelling, and interpersonal communication and presentation skills, including comprehension, effective listening, and negotiating skills.
• Bachelor’s Degree in Business, Hospitality Administration, Finance or similar.
• Flexible schedule including weekends, nights and holidays
• Highly proficient with Microsoft Office applications - Excel, Word, Outlook, Access.

Knowledge Base & Cultural Characteristics

• Demonstrated passion for providing and leading others in providing exceptional service.
• Strategic leader, capable of setting an ambitious agenda and engaging and aligning a set of stakeholders to achieve it.
• Credible businessperson who will be perceived as a trusted consultant and functional expert to senior management.  Must be an influential advisor, bold and courageous, with the ability to constructively challenge and hold others accountable.
• Strong learning agility.  Enjoys and excels in environments where he/she must tackle and solve new and complex strategic business challenges and issues.
• Performance-driven, ambitious, and change-oriented leader who shows ingenuity and fortitude in overcoming obstacles to achieve a bigger impact in an increasingly competitive marketplace. 

The expected pay range is $82,800 - $85,000 annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  501179
Reference Date: 04/08/2024 
Job Code Function: Leadership