Service Administrator jobs in Dayton, OH

Position Summary:

In keeping with our organization’s goal of improving the lives of the Residents we serve, the Administrator provides overall direction for all activities related to administration, personnel, physical structure, information systems, office management and marketing of the entire facility. The Administrator works closely with all members of the management team and others to ensure their responsibilities are effectively and consistently discharged. The Administrator will ensure all facility operations are compliant with federal, state and local regulations. 

Principal Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Provides for the development, evaluation, revision and consistent application of Administrative, Guest Services, and Personnel policies and procedures in compliance with Federal, State and local regulations.

·        Hires, monitors and directs the activities of several departments within the facility.

·        Represents the facility in executive level meetings and reports on the facility’s performance.

·        Develop and implement annual operating budget that meets the needs of the facility.

·        Review and report on the financial health of the facility. Take necessary action to make sure the facility meets set budgetary goals while being compliant with government regulations and providing quality care to residents.

·        Oversee preparations for regulatory surveys, and maintain standards and procedures, which comply with licensure and accreditation requirements. Participates in Federal, State and Local agency annual surveys.

·        Review with appropriate department heads any deficiencies noted by government agencies during inspections. 

·        Develop and implement a plan of correction with the assistance of appropriate department head for any deficiency found by a government agency and forward the plan to appropriate governing board.

·        Maintain open communication among department heads and staff to elicit input about Residents’ needs and to provide feedback about the quality of service provided. Maintain an open door to Residents, their families, staff and others to promote communication about likes, dislikes and management of problem situations that may from time-to-time arise. 

·        Act as a liaison with the governing body, outside medical professionals, nursing staff, and other professional and supervisory staff through regular meetings and periodic reporting.

·        Establish a cooperative working relationship with all local hospitals, clinics, and other health care providers as well as the local medical community. Cooperate with local educational institutions by providing clinical setting for students, if feasible.

·        Prepare and forward timely reports such as staffing, census, etc. to proper authorities and governing boards.

·        Assist with the recruitment and retention of staff for all departments within the facility.

·        Ensure that appropriate staffing levels are maintained at all times to meet governing requirements and Resident needs.

·        Completes annual performance reviews of all subordinate staff and provides guidance and education to staff in regard to their performance.

·        Provides counseling and disciplinary action to subordinate staff members as needed.

·        Ensures that all Resident complaints/concerns are addressed timely and works with appropriate department heads for a resolution.

·        Reports all hazardous conditions, damaged equipment and supply issues to appropriate persons.  Assists appropriate department heads with development and implementation of infection control procedures.

·        Maintains the comfort, privacy and dignity of Residents and interacts with them in a manner that displays warmth, respect and promotes a caring environment.

·        Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors.

·        Answers and responds to call lights promptly and courteously when working in resident care areas.

·        Maintains a high level of confidentiality in accordance with HIPAA guidelines at all times and protects confidential information by only providing information on a “need-to-know” basis.

·        Coordinates and attends departmental meetings and in-services as needed. Attends in-service and education programs and attends continuing education courses required for maintenance of professional certification or licensure.

·        Understands Infection Control and follows the Company’s Infection Control guidelines, such as hand washing principles, understanding of isolation and standard precautions, recognizing signs and symptoms of infection, demonstrating and understanding of the process for identifying and handling infectious waste and cross contamination, maintaining personal hygiene, and complying with OSHA standards in the workplace.

·        Promotes and Protects Resident Rights by assisting Residents to make informed decisions, treating Residents with dignity and respect, protecting Residents’ personal belongings, reporting suspected abuse or neglect, avoiding the need for physical restraints in accordance with current professional standards; and supporting independent expression, choice and decision-making consistent with applicable laws and regulations.

·        Perform other tasks as required.

Supervisory Responsibility:

This position is directly responsible for leading all department managers and indirectly responsible for all employees within the facility.

Supervisory responsibilities include interviewing, hiring, and training employees; scheduling, planning, assigning and directing work; receiving calls and finding replacements for absent staff; preparing performance evaluations; receiving and resolving employee complaints; monitoring and correcting job performance of employees; and disciplining employees up to and including discharge. 

Required/Desired Qualifications:

Education, Training, and Experience:

·       Bachelor’s Degree in Healthcare Management or related field.

·       Current State License as Nursing Home Administrator.

·       Previous experience in a Manager or Director role in a healthcare setting.

·       Knowledge of Federal, State and Local regulations.

Specific skills, knowledge, and abilities:

·       Knowledge of all phases of the operation of a licensed health care Facility including housekeeping, activities, dietary, maintenance and nursing.

·       Knowledge of the principles of management and supervision as well as the principles of budgeting and accounting. 

·       Working knowledge of rules and regulations for maintaining licensure for a comprehensive nursing Facility in the state of Michigan and Medicaid and Medicare regulations. 

·       Some knowledge of marketing and labor/management relations. 

·       Ability to communicate effectively, to analyze problems and identify practical solutions. 

·       Ability to lead and motivate other employees. 

·       Must be of sound moral character and possess an understanding of the needs of the aging population and end of life issues. 

·       Display a positive professional image and enhance positive public relations for the Facility. 

·       Basic business computer knowledge preferred.

Motor/Sensory/Physical Requirements:

The following physical activity is required (percentage are an approximation and subject to variance)

Activity	Not Required	Less than 25%	25 to 49%	50 to 74%	75% or More
Bending at Waist		X
Stooping, Kneeling, Crouching, Crawling		X
Climbing/Balancing	X
Lifting/Carrying                      Less than 10 lbs.			X
10-25 lbs.		X
25-50 lbs.		X
More than 50 lbs.		X
Pushing/Pulling			X
Twisting			X
Using Force		X
Sitting				X
Walking				X
Talking					X
Hearing					X
Seeing					X
Driving a vehicle/heavy equipment	X
Reaching			X
Handling	X
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