Service Contract Administrator prepares, reviews, administers, and tracks service contract proposals and renewals. Explains service terms to customers and answers questions about contracts. Being a Service Contract Administrator secures necessary approvals and ensures that the standard contract terms are followed. Escalates issues involving customer claims about service to management. Additionally, Service Contract Administrator may participate in review of customer issues and may recommend modifications to the services or terms. May assist with contract negotiations. Requires a bachelor's degree. Typically reports to a manager. The Service Contract Administrator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Service Contract Administrator typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
```Job Overview:
We are seeking a highly organized and detail-oriented Service Administrator to join our team. As a Service Administrator, you will be responsible for providing administrative support to our service department and ensuring smooth operations. If you have excellent organizational skills and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Answer incoming calls and direct them to the appropriate department or individual
- Greet visitors and provide them with necessary information
- Schedule appointments and maintain calendars for service technicians
- Assist in preparing service quotes and invoices
- Maintain accurate records of service orders, warranties, and customer information
- Coordinate with other departments to ensure timely completion of service requests
- Manage office supplies inventory and place orders as needed
- Assist in organizing and maintaining files, both physical and electronic
- Perform general administrative tasks such as data entry, typing, and filing
Skills:
- Strong administrative skills with attention to detail
- Proficient in using office software such as Microsoft Office Suite (Word, Excel, Outlook)
- Experience with phone systems and handling multiple phone lines
- Excellent customer service skills with the ability to handle inquiries and complaints professionally
- Previous experience as a personal assistant, medical receptionist, or in a similar role is a plus
- Familiarity with order entry processes is preferred
- Ability to prioritize tasks and manage time effectively
If you are looking for an opportunity to contribute to a dynamic team and play a crucial role in supporting our service department, please submit your application. ``
Job Type: Full-time
Pay: $13.00 - $17.00 per hour
Expected hours: 40 per week
Schedule:
Ability to Relocate:
Work Location: In person
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