Service Contract Administrator jobs in Jamestown, NY

Company Overview

Farrell Roofing has been a family owned and operated business since 1946. We pride ourselves on our industry-leading safety standards, uncompromising quality, long-term thinking, and team-oriented culture. We combined old-fashioned experience with cutting edge technology to grow our business and delight our customers. With 350 team members executing over $60 million in roofing, we are one of the region s largest contractors with plans to keep growing.

Your Role

As a member of Farrell Roofing s Customer Service Department, you are especially important to the success of our branches and our company. Customer Service staff are one of the main points of contact for our service customers and are vital to maintaining the Company s cash flow. Customer Service Staff ensure that the customer experience is a positive one by representing our company well, and this role facilitates the efficiency and success of our service technicians. As an employee of Farrell Roofing, the occupant of this role will be committed to our values of safety, quality, happy customer, and on budget.

What you can expect from us:

• To be challenged and supported in the direction of your potential.
• To be treated with respect and fairness.
• A team environment where employees support each other and work towards a common goal.
• The opportunity to speak your mind and be listened to.
• Flexibility in your work schedule.
• Accountability focused on output/quality of work.

Day to Day Responsibilities will include:

• Dispatching daily work orders in the service software, FCS.
• Submitting invoices to service customers monthly.
• Setting up new vendors and customer in FCS.
• Maintaining accurate labor and material costs for invoicing.
• Adding new service project locations (properties) to FCS.
• Mapping service work order areas using arial images.
• Dispatching emergency repair calls or emails outside of normal working hours when needed.

The Ideal Candidate For This Role Is Someone Who:

• Shows interest in the above tasks and performs them in a positive and enthusiastic manner.
• Has the ability to effectively organize their schedule to ensure timely completion of all projects within scheduled timeframes.
• Can interact in a professional and courteous manner with all employees and managers of the Company and customers.
• Can receive and follow instructions with minimal oversight from their supervisor.

Desired Skills and Experience:

• High school diploma or GED
• Experience with billing practices and collections preferred
• Demonstrated ability to work in a team and provide excellent customer service
• Ability to learn systems and adjust to new processes
• Aptitude for doing things right the first time and ability to problem solve
• Experience managing tight deadlines and multiple high-priority projects

The Occupant of this Role Will:

• Maintain consistent and reliable attendance (per attendance policy).
• Respond to communications in a timely fashion.

Work Environment:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Contact the Director of Human Resources if you have a disability that may require an accommodation to perform the essential duties safely and effectively.

• While performing the essential functions of this job, the employee will be predominantly working in an office environment.
• The noise level in the work environment is usually low.

Physical and Mental Requirements:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job.

• Primarily desk work and includes the following physical demands: occasional lifting up to 25 pounds, standing, working at counter height, bending, stooping, squatting, reaching and coordinated use of fingers, hands and arms.
• Ability to read and comprehend instructions, correspondence, and memos and the ability to write correspondence in English.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Employment Requirements:

• Must be at least 18 years of age.
• Must have reliable transportation.
• Must be eligible for employment in the United States.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Veterans are encouraged to apply.

Farrell Roofing is an Equal Opportunity/Affirmative Action Employer/E-Verify Employer.