Service Desk Coordinator jobs in the United States

Description

Are you a detail-oriented professional who is customer focused, thrives in a fast-paced team environment, and hates to be micromanaged? You may have found your new career at Ohio Desk.

At Ohio Desk, the Client Experience Coordinator is an integral part of project and client teams who support the sales process and provide exceptional experiences to our customers. We are looking for a dynamic and detailed oriented Client Experience Coordinator to join our growing team. This position can be based in either our Cleveland or Akron location. A good fit for this role will have a strong focus on detail and customer experience and the ability to prioritize work tasks in a fast-paced environment.

If you enjoy working in a team environment, making a difference in the lives of your customers and team members, Ohio Desk is the place for you and your talents.

RESPONSIBILITIES YOU WILL HAVE

• Assist salesperson in the preparation of quotations to customers. Attend pre-planning meetings for orders being entered.
• Coordinate any information or services that relate to a specific project to assure that there is proper communication between internal departments, salesperson, and customer.
• Provide sales support and customer service.
• Direct contact with vendor representatives to determine pricing, lead times, and any warranty information.
• Process orders and acknowledgments in a timely fashion, resolving discrepancies to assure accurate deliveries.
• Coordinate deliveries, installations, and service requests, preparing the necessary paperwork.
• Communicate shipping, delivery, and installation schedules to the customer or project manager on a regular basis.
• Track and resolve follow up items by entering open issues and ordering the necessary items/services to complete the job.
• Assist collecting open account receivables.
• Regularly act as a customer service representative professionally and promptly handling customer inquiries and complaints, taking the appropriate action to resolve customer concerns when salesperson is unavailable.

Requirements

SKILLS YOU WILL NEED

• Sales support, order processing, and operations experience preferred.

• Customer service.

• Strong math aptitude.

• Detailed oriented.

• Bachelor’s degree preferred or 2-3 years’ experience in a similar field.

• Relevant industry experience preferred, but not required.

• Ability to work independently.

• Computer skills.

• Excellent organizational skills and ability to multitask.

• Good written and spoken communication skills.

WHO WE ARE AT OHIO DESK

People are at the center of everything we do, both in the way we approach our work and in how we treat our employees. By joining Ohio Desk, you’ll be part of a high performing organization that has a singular focus: To make it easy for our customers.

We are a diverse collection of people who have found meaning and purpose in positively impacting the lives of others. You will be surrounded by a team that is passionate about each other, our customers, and our communities.