Service Desk Coordinator jobs in Chicago, IL

Description

A Junior Service Desk Coordinator is responsible for a variety of account creation, configuration, troubleshooting and service duties.

Key Responsibilities: 

• Creating, updating and maintaining user accounts
• Provide phone coverage during peak-support periods 
• Triage, troubleshoot and document customer service requests 
• Escalate tasks as necessary
• Dispatch work orders received either via email or over the phone to the appropriate staff and/or partner
• Ensure that tasks are followed up on in a timely fashion through the use of work order tracking software
• Maintain excellent customer relations through phone/electronic communications

Requirements

• Bachelor's degree or equivalent work experience
• Experience troubleshooting Microsoft products 
• Ability to multi-task
• At least 1 year of experience with tools and techniques for maintaining an environment where all understand and are committed to providing excellent service to internal and external customers
• Continued desire to further develop technical and non-technical skills