Manage team primarily comprised of non-exempt employees or contingent workforce with well-defined, limited scope including directing daily work activities/priorities, people recruitment and development, and cost management.
November 24, 2022
Monitors productivity of IT Service Desk specialists and IT Service Desk results to identify and act on both positive and negative performance trends to insure attainment of performance targets.
December 10, 2022
Review seasonality of rental usage to adjust for vehicle procurement and work with other Fleet staff, including management, to adjust for demand as necessary.
December 15, 2022
Assist the Sales & Catering Coordinator with events, ensuring guest service standards and spectacle is consistent with brand delivery.
February 13, 2023
Creates and communicates standards and expectations for direct reports and provides timely, accurate feedback through verbal and written communication.
February 15, 2023
Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems and articulate complex technological information to a diverse user clientele with varying levels of technical sophistication.
March 26, 2023
Assists with the development of client services standards and applies these to track, monitor, report, resolve or escalate issues.
April 07, 2023
Provide input to the IT Portfolio Management process as it relates to resource utilization and availability, and ensures resources are being deployed appropriately to meet established timelines and deliverables.
April 22, 2023
Acts as a role model for individuals and team members, setting a standard, acting professionally at all times and working to a professional code of conduct and ethics.
April 26, 2023
Supervise and oversee the 24x7x365 operations of the Citywide Service Desk ensuring all contact channels are addressed in a timely manner and in accordance with Standard Operating Procedures and the Service Desk Quality Assurance Process.
May 01, 2023