Service Operations Manager jobs in Philadelphia, PA

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Service Manager
  • TX06 Bridgestone Retail Operations, LLC.
  • King of Prussia, PA FULL_TIME
  • Company Overview

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

     

    Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
     

    We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

    Job Category

    Retail

    Position Summary

    Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

    Pay Range: $20.30 - $30.60

    Responsibilities

    • Assign and schedule work duties to auto service staff according to individual skill level.
    • Serve all automotive service needs of customers.
    • Oversee the hiring and training of an effective auto service team.
    • Ensure high teammate retention.
    • Maintain compliance with quality standards.
    • Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
    • Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
    • Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
    • Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
    • Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

    Minimum Qualifications

    • High School Diploma or equivalent.
    • 4 years of auto service technical experience.
    • 1 year of service manager or service writer experience.
    • Problem solving - customer complaints.
      • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
    • Capacity to lead and coach others.
      • Teammate and customer/communication skills.
      • Ability to recruit and select technicians successfully according to store requirements.
    • Willingness to continue education and remain current in automotive repair issues.
    • Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

    PREFERRED QUALIFICATIONS

    • 2 year degree or equivalent.

    OUR CREW KNOWS BENEFITS

    • Medical, Dental and Vision – Starting day 1 for all our teammates
    • Paid vacation and holidays
    • On-the-job training and company-funded ASE certifications
    • Tuition reimbursement program
    • Flexible work schedule
    • 401(k) match
    • On demand pay (daily pay) program available

    OUR VALUES GIVE BACK TO YOU

    • Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
    • Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
    • Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.

    What we offer

    At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

    • A supportive and engaging onboarding experience to ensure a smooth transition into our team.
    • The opportunity to develop and grow, through training and regular mentorship.
    • Corporate Social Responsibility activities.
    • A truly global, dynamic and challenging work environment.
    • Agility and work/life effectiveness and your long-term well-being.
    • A diverse and inclusive team.

    Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

    Employment Eligibility

    If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

  • 3 Days Ago

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Platform Support Manager - Investment Operations
  • Investment Operations - Schroders Careers
  • Horsham, PA FULL_TIME
  • Are you a skilled problem solver with experience in managing third-party supplier relationships, particularly with investment platform software products? Does your expertise also extend to team manage...
  • 20 Days Ago

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Sales and Service Technician
  • TX06 Bridgestone Retail Operations, LLC.
  • Bala Cynwyd, PA FULL_TIME
  • Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including F...
  • 8 Days Ago

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Customer Service Manager, Airport Customer Operations
  • American Airlines
  • Philadelphia, PA FULL_TIME
  • IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best v...
  • 16 Days Ago

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District Manager
  • Hobart Service
  • Philadelphia, PA FULL_TIME
  • Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,70...
  • 3 Days Ago

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Operations Assistant & Receptionist
  • HIAS AND COUNCIL MIGRATION SERVICE OF PHILADELPHIA INC
  • Philadelphia, PA OTHER
  • Job Details Job Location: Philadelphia, PA Position Type: Full Time Education Level: 2 Year Degree Salary Range: $47,000.00 - $52,000.00 Salary/year Job Shift: Day Job Category: Admin - Clerical Descr...
  • 16 Days Ago

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0 Service Operations Manager jobs found in Philadelphia, PA area

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Remote Customer Service Representative
  • GetInsured
  • Philadelphia, PA
  • It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join ou...
  • 12/14/2024 12:00:00 AM

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Steward
  • Marriott International
  • Philadelphia, PA
  • Job Description POSITION SUMMARY Operate and maintain cleaning equipment and tools, including the dish washing machine, ...
  • 12/14/2024 12:00:00 AM

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Concession Stand Attendant|Part-time| Ensemble Arts
  • AEG
  • Philadelphia, PA
  • In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete ...
  • 12/13/2024 12:00:00 AM

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GCP Application Architect
  • Accenture
  • Philadelphia, PA
  • Are you ready to step up to the New and take your technology expertise to the next level? Join Accenture and help transf...
  • 12/11/2024 12:00:00 AM

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GCP Senior Application Architect
  • Accenture
  • Philadelphia, PA
  • Are you ready to step up to the New and take your technology expertise to the next level? Join Accenture and help transf...
  • 12/11/2024 12:00:00 AM

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Assistant Service Operations Manager - Night Shift
  • Rivian
  • Malvern, PA
  • About Rivian: Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Ad...
  • 12/10/2024 12:00:00 AM

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Customer Service Representative $17 hourly
  • Raymour & Flanigan Furniture
  • Philadelphia, PA
  • Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we t...
  • 12/10/2024 12:00:00 AM

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CUSTOMER SERVICE REPRESENTATIVE
  • Dollar Tree
  • Philadelphia, PA
  • Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential product...
  • 12/10/2024 12:00:00 AM

Philadelphia, sometimes known colloquially as Philly, is the largest city in the U.S. state and Commonwealth of Pennsylvania, and the sixth-most populous U.S. city, with a 2017 census-estimated population of 1,580,863. Since 1854, the city has been coterminous with Philadelphia County, the most populous county in Pennsylvania and the urban core of the eighth-largest U.S. metropolitan statistical area, with over 6 million residents as of 2017[update]. Philadelphia is also the economic and cultural anchor of the greater Delaware Valley, located along the lower Delaware and Schuylkill Rivers, wit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Service Operations Manager jobs
$71,606 to $95,542
Philadelphia, Pennsylvania area prices
were up 1.0% from a year ago

Service Operations Manager
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Management of operational staff, identification of process improvements, empowering employees with resources needed to conduct their duties, working in partnership with all team members to ensure continuous operational improvement which includes conducting employee training as needed, and otherwise ensuring all safety and performance standards are met or exceeded.
April 25, 2023