Service Warranty Administrator jobs in Scranton, PA

Job Overview
We are seeking a dedicated Material Handling Service Manager to join our team. The ideal candidate will oversee the daily operations of the service department, ensuring exceptional customer service and efficient workflow.

****PLEASE NOTE**** This IS NOT an automotive service manager job. Prior experience in the forklift industry a MUST.

Responsibilities
- Manage and lead a team of service technicians
- Schedule and prioritize service appointments
- Ensure quality control of all repairs and maintenance services
- Provide guidance and support to staff on technical issues
- Uphold safety standards and compliance with regulations
- Handle customer inquiries and complaints in a professional manner

Qualifications
- Prior experience in material handling service management a must.
- Strong knowledge of forklift repair and maintenance processes
- Ability to diagnose forklift issues and recommend appropriate solutions
- Proficiency in upselling additional services or repairs
- Excellent communication and interpersonal skills
- Leadership skills to motivate and develop team members
- Certification or training in forklift mechanics is a plus

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• No weekends

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Olyphant, PA 18447: Relocate before starting work (Required)

Work Location: In person