Service Writer jobs in Westfield, MA

United Ag & Turf NE is a John Deere Dealership with multiple locations across Maine, Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island and New York. United Ag & Turf NE serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf NE strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.

Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

• Manages the entire work order cycle process, generation through dosing and invoicing for customer and internal work
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
• Works with Service Manager to identify and execute continuous process improvements
• Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Actively coaches, develops, and helps employees grow their capabilities
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that company's reputation and image in the community is consistent with company Core Values

Experience, Education, Skills and Knowledge:

• 1 years’ experience in Service Department operations preferred
• Ability to use standard desktop load applications such as Microsoft Office and internet based functions
• Ability to write and speak effectively with individuals and groups
• Ability to effectively lead a team and hold people accountable
• Familiar with John Deere and competitive products preferred
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends as needed
• Excellent customer service skills
• High School Diploma or equivalent experience

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Experience:

• service writer/advisor: 1 year (Preferred)
• computer operation: 3 years (Required)
• Heavy equipment operation: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person