Job description
Overview:
Ship Central is a leading 3PL and drop shipping partner in the fulfillment industry. We are seeking a dynamic and results-oriented Sales Representative/Account Manager to join our team. The ideal candidate will have a proven track record in phone sales, a knack for managing accounts independently, and a commitment to providing exceptional customer service. If you thrive in a fast-paced environment and are ready to contribute to the success of our organization, we encourage you to apply.
Responsibilities:
- Effectively Discuss Services: Articulate the features and benefits of our services, addressing client inquiries and concerns.
- Fact-Finding and Information Gathering: Skillfully gather and analyze important information to tailor services to meet customer needs.
- Billing Process Management: Ensure the accurate and timely completion of the billing process for assigned accounts.
- Account Setup and Onboarding: Take responsibility for onboarding new accounts, guiding clients through system training for their accounts.
- Knowledge of Services and Pricing Structure: Maintain in-depth knowledge of our services and pricing to effectively communicate with clients.
- Rapport Building and Follow-Up: Establish and nurture strong relationships with clients through rapport building and consistent follow-up.
- Answering client questions via email and inbound calls for new clients and handling 50-100 emails a day
- Handling incoming leads and being held accountable to the conversion rates.
Qualifications:
- 2-5 years of Phone Sales Experience: Proven track record in phone sales with a demonstrated ability to meet and exceed sales targets.
- 1-2 years Managing Own Accounts: Experience in independently managing customer accounts, demonstrating accountability and results.
- Strong Customer Service Skills: A dedication to providing exceptional customer service and building lasting relationships with clients.
- Problem Solving: Ability to analyze issues, identify solutions, and resolve customer concerns efficiently.
- Ability to Work Independently: Self-motivated with the capacity to work autonomously and make sound decisions with minimal supervision.
- Experience in Logistics, Fulfillment, and Private Label Supplement Dropshipping: Familiarity with the logistics, fulfillment, and dropshipping processes, especially in the context of private label supplements.
- Strong Verbal and Written Communication Skills: Clear and effective communication to articulate product/service features and benefits.
- Experience with Zoho or Other CRM Systems: Proficiency in customer relationship management (CRM) software, particularly Zoho or similar systems.
- Critical Thinking and Problem Solving Skills: Ability to think strategically and problem-solve in a fast-paced environment.
- Professional Appearance: Present a polished and professional image representing the company.
- Customer Oriented: Focus on understanding and meeting customer needs, ensuring a positive customer experience.
- Typing Skills: Typing speed of 60-100 words per minute to efficiently handle customer inquiries and documentation.
Benefits after 90 Days:
- 401k with Matching: Save for your future with our 401k plan and enjoy the added benefit of employer matching.
- Employee Assistance Program: Access resources and support for personal and professional challenges.
- Dental, Health, and Vision Insurance: Comprehensive coverage for your dental, health, and vision needs.
- HSA (Health Savings Account): Take advantage of tax-free savings for medical expenses.
- Life Insurance: Ensure financial security with life insurance coverage.
- Paid Time Off (PTO): Enjoy a healthy work-life balance with paid time off.
- Paid Training: Continuous learning and development opportunities.
- Parental Leave: Support for new parents with dedicated parental leave benefits.
If you are ready to embark on a rewarding career and enjoy these comprehensive benefits, we invite you to apply and be part of our thriving team.
Job Type: Full-time
Salary: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Travel requirement:
Work Location: In person
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
Travel requirement:
Ability to Relocate:
- West Jordan, UT 84088: Relocate before starting work (Required)
Work Location: In person