Showroom Manager - Casino jobs in Hialeah, FL

Calder Casino is a fun place to work! We are devoted to creating Winning Experiences for our teammates, guests, and partners. As a Slot Shift Manager you will work with the team to provide exceptional guest service. You will be responsible for monitoring the casino operations and ensuring that all policies and procedures are being followed. We look forward to receiving your application at Bigger. Better. Calder.

Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members including but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!

FUNCTION

The Slot Shift Manager is responsible for assisting with the successful daily operations of the Slot Department.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Responsible for guest service, relations, and disputes.
• Ensure the safety and security of Team Members and guests. Manage processes and programs to effectively control and reduce loss time injuries.
• Knowledgeable of Marketing Promotions and Casino events.
• Monitor, direct, supervise, and observe slot action in the overall casino operations for adherence to company policies and various regulatory requirements.
• Submit at the end of respective shifts all reports deemed necessary for the efficient operation of the department.
• Assure that required facilities and equipment are available, clean, and functioning properly.
• Establish and maintain effective channels of communication throughout the department.
• Approve and verify slot machine payouts and fills.
• Perform jackpot payouts and fills.
• May conduct fund exchanges for patrons during an emergency situation or as deemed necessary by management.
• Maintain an updated knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
• Safeguard casino assets
• Review staffing levels to maintain budgeted level of employment.
• Delegate authority and assign responsibilities.
• Development of Team Members, interviews, hiring, and evaluations.
• Review and manage department’s financial data.
• Review slot activities and promotional status with the Slots Manager.
• Meet with Departmental Directors and managers as necessary.
• Other duties as assigned.

STANDARDS OF PERFORMANCE

• Management abilities demonstrated in managing the Slot shift properly.
• Maintaining a professional working relationship among all personnel.
• Adherence to Code of Conduct and all Calder Casino policies and procedures.
• Maintain and promote our business strategy.
• Maintain an open door policy for Team Members to allow open communication.
• Adherence to state gaming regulations.
• Excellent oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the slot shift.

EDUCATION, TRAINING, AND EXPERIENCE

• Three to Five years experience within the slot department or gaming areas of a casino
• Three to Five years of experience supervising or managing a team
• Ability to obtain and maintain a valid gaming license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; reach with hands and arms; use fingers to handle, or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines

Churchill Downs Incorporated is an Equal Opportunity Employer. M/F/D/V EOE