Showroom Sales Associate jobs in Tacoma, WA

[About iKAMPER]

iKAMPER strongly believes in cherishing the best moments through travel, exploration, and outdoor experiences with loved ones. Over the last four years, our award-winning products have fueled remarkable global expansion. In May 2019, we established our US headquarters in Seattle, and we relocated to our new 10,500 square foot facility in Kent, comprising a warehouse, showroom, and office space. iKAMPER has emerged as a frontrunner in the overlanding industry by creating innovative products distributed in over 30 countries. As an ambitious, dynamic, and growth-oriented company, we take pride in our exceptional team that is constantly striving for improvement. Our company culture is characterized by a friendly and open-minded workplace, where employees are encouraged to share, contribute, learn, and make a meaningful impact.

• Receive comprehensive medical, dental, and vision coverage, with iKAMPER covering 100% of employee insurance premiums.
• Participate in a 401(k) program with a company match.
• Enjoy 11 paid holidays throughout the year.
• Engage in meaningful work that fosters professional growth.
• Be part of a successful, rapidly expanding team.
• Experience a friendly work atmosphere where the key is to show up on time, perform well, and collaborate effectively with colleagues. There's no stringent dress code – just a focus on getting the job done.

[Job Summary]

The iKAMPER Showroom Associate entails providing exceptional customer service and maintaining the overall operations of the showroom. You will interact directly with customers, assisting them in finding products, providing information, and ensuring a seamless shopping experience.

[Main Responsibility]

1. Customer & Product knowledge Management

• Greet customers as they enter the showroom and inquire about their needs.
• Provide product information, features, and benefits to customers.
• Assist customers in product selection, offering recommendations based on their preferences and requirements.
• Process transactions accurately and efficiently through the point-of-sale system.
• Address customer inquiries, concerns, and complaints in a professional and courteous manner.
• Continuously educate yourself on industry trends and competitor offerings.
• Share product knowledge with customers to help them make informed purchasing decisions.

   2. Sales Support

• Work collaboratively with the sales team to achieve sales targets and goals.
• Upsell and cross-sell products to maximize sales opportunities.
• Participate in promotional events, sales campaigns, and product launches.
• Follow up with customers to ensure satisfaction and encourage repeat business.3. Customer Service at Showroom

   3. Showroom Maintenance

• Ensure the showroom is clean, organized, and visually appealing always.
• Arrange product displays according to company guidelines and promotions.
• Monitor and replenish product inventory on the showroom floor.
• Perform regular inventory counts and assist with restocking products as needed.
• Collaborate with the team to ensure all showroom areas are well-maintained and stocked.

   4. Others

• Complete paperwork, such as sales orders, invoices, and customer contracts, accurately and promptly.
• Maintain customer records and update databases with relevant information.
• Assist in preparing reports on sales activities, inventory levels, and customer feedback.
• Assist in coordinating the showroom event with the other team.
• Prepare reports for the Sales Director.
• Other duties as assigned by supervisor.

[Job Requirement]

• High school diploma or equivalent and 1-3 years of experience required, with a preference for outdoor industry experience.
• Self-motivated, organized, collaborative team player with a strong desire for continuous learning and improvement.
• Proven experience in retail sales or a customer service role, preferably in a showroom environment.
• Excellent communication, interpersonal skills, and strong customer service orientation with a passion.
• Proficiency in using Google apps for email management, scheduling appointments, and market data research.
• Enthusiastic camper and outdoors lover, understands active lifestyles and community, suited for active roles.
• Work from Tues to Sats, with flexibility required for weekends, evenings, holidays, and ability to lift 50 ~100 lbs.