General Description:
The Office Manager is responsible for overseeing the overall function of Community Outreach Medical Center (COMC) office operations. The Office Manager will be expected to: assist in the development of operating processes and procedures; assist with Human Resources activities including recruitment, and benefits management; assist in managing accounting and financial activities; assist with annual audits; assist in purchasing; interact with vendors, contractors, and government agencies; review contracts for approval; represent the agency at various mandatory meetings; prepare routine and advance correspondence and reports; assist with program development; assist in developing and managing federal, state and local grant and other funding applications; coordinate assigned activities with other departments; sister businesses and outside partnering agencies, organizations, and the general public.
Roles & Responsibilities:
The following duties listed below are inclusive, but are not limited to:
- Assist the Director of Operations with the day-to-day operations of the organization
- Assist in managing organization operations, grant budgets, and requests for reimbursements
- Provide expense control oversight and support internal and external audits
- Ensure adherence to deadlines and timelines
- Oversee daily duties of front office specialists to ensure that quality standards are being met and proper procedures are being followed in collaboration with the Clinical Manager
- Provide guidance to employees related to errors, complaints, and/or disputes in collaboration with the HR Specialist
- Act as the ambassador for COMC company culture
- Aid HR in ensuring that all direct reports are up to date on training and certifications, and respond to record requests
- Coordinate work schedules and duty assignments
- Employee recruitment, including interviews and hiring, as needed
- Perform orientations and/or schedule training as needed for employees
- Interpret and explain work procedures and policies to staff
- Perform employee evaluations and make recommendations on personnel actions, such as promotions or terminations
- Serve as facility expert on IT and EHR systems
- Continuously improve systems and processes
- Support front office staff as needed
- Prepare and manage reports, manuals, correspondence, and other documents using a database or word processing
- Review records and reports relevant to payroll, production, and other workplace activities for monitoring employee activities and evaluating performance
- Assist the Director of Operations with monitoring timelines, deliverables, and reporting for various program grants throughout the organization
- Manage relationships with external partners/vendors
- Work with other supervisors to coordinate workplace activities with other departments, units, or teams
- Implement company or departmental policies, procedures, and quality/service standards
- Interact with a billing company to ensure charges are sent and processed
- Maintain records, including inventory, personnel, orders, supplies, and maintenance documentation
- Manage and coordinate clinical credentialing and billing activities for COMC
- Protect the organization's value by keeping information confidential
- Work cooperatively with all levels of employees, management, and external agencies
- Perform other duties as assigned.
Work Experience (Minimum Requirements):
- Healthcare/behavioral healthcare administration or management: 3 years (Minimum)
- Non-profit work experience; 2 years (Required)
- Ryan White Program (Preferred)
- 340B proficient (Preferred)
- Human Resources (Preferred)
- Personal Management: 2 years
- Proficient in Microsoft Office, Google G Suite, and other highly utilized office software
- Competency in working with electronic health records
- Excellent verbal and written communication
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Basic understanding of clerical procedures, administrative policy and procedures, and systems such as recordkeeping and filing
- Experience working with all types of third-party payers. (HMO, PPO, Medicare/Medicaid, etc.)
- Knowledgeable with HER systems
- Grant management and Budgeting experience
- Must be able to communicate clearly and concisely in writing and possess excellent verbal and presentational skills
- Excellent computer skills required (Microsoft Word, Microsoft Excel)
- Must be self-motivated, creative, detail-oriented, and excel in problem-solving skills
- Ability to Prioritize and manage multiple responsibilities with minimum supervision.
- Ability to deal with sensitive information with high confidentiality
- Ability to interact with diverse groups and work successfully in a collaborative, team-oriented environment
- Previous experience in HRSA/OPA audit
Education/Certification/Licensure (Minimum Requirements):
- High School diploma (required)
- Associate/Bachelor’s degree or equivalent in HR, Business Management, Accounting, or related field (Highly preferred)
- COMC is a CMS provider and is obligated to follow CMS guidelines, as of 3.31.2022 in compliance with CMS Omnibus COVID-19 Health Care Staff Vaccination Interim Final Rule, all COMC employees, contractual providers, volunteers, and students/interns are required to obtain vaccination against COVID-19 unless a medical or religious exemption request is approved.
Job Type: Full-time
Pay: $26.00 - $30.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Medical Center Management: 1 year (Preferred)
- Direct Supervising: 2 years (Preferred)
- Medical management: 1 year (Preferred)
Language:
Ability to Relocate:
- Las Vegas, NV 89109: Relocate before starting work (Required)
Work Location: In person