**Sign on Bonus!!** $600 at 6 months $1200 at 12 months
Department: Admininistration
Reports to: General Manager & Member Services Director
Job Type: Hourly
Basic Function:
Our Member Services Representative is the face of our Club who offers exceptional member and guest experiences by providing gracious and sincere customer service while embracing Aloha in all front-office related areas.
Essential Duties & Responsibilities:
- Greet members and guests with a positive, helpful attitude while providing excellent customer service.
- Answer the telephone; transfer calls to proper extensions; take messages for members and staff.
- Manage Member Dining and Club Event reservations and reply with confirmations in a timely manner.
- Assist Membership Director with administrative duties and any other tasks needed, i.e., issue car decals, file membership applications, update Member information, etc.
- Assist Director of Communications with marketing and any other tasks needed, i.e., online calendar, etc.
- Assist with a variety of administrative tasks including copying, creating documents and other front desk related duties as directed by each department head.
- Keep abreast of changes and remain knowledgeable of all club information and activities.
- Manage department schedules and other Club information and provide to members and guests upon request.
- Fulfill Members’ requests,i.e., place phone calls, call for Uber or Taxi, communicate requests where needed.
- Run on-site- or off-site errands when needed.
- Maintain organization and cleanliness of reception area and manage supply inventories.
- Report trespassers, enforce dress code and issue parking violations.
- Sort and distribute in-coming mail and packages.
- Manage Lost and Found program and procedures.
- Assist with any additional projects as assigned.
CANDIDATE QUALIFICATIONS:
- Must be a team player with a great attitude.
- Must be fluent in English, reading and writing.
- Proficient in Word, Publisher, Excel and Microsoft Office and other applications.
- Strong interpersonal and communication skills including both verbal and written.
- Excellent organizational skills, with attention to detail.
- Ability to work well under pressure and coordinate multiple tasks at any given time.
- Display first class customer service in person, through e-mail and over the phone.
- Ability to stand for long periods of time.
- Must be able to reach, bend, stoop, stand and lift 40 pounds.
Hours / Days of Employment / Compensation:
- Hours of employment will be 9am-5pm daily, including weekends and holidays.
- Compensation depending on availability and experience.
Educational Requirements:
- High school diploma or equivalent.
- Prior experience preferred, but not necessary. Willing to train the right applicant with the right drive and the right attitude.
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Holidays
- Weekend availability